1. Selling your Skinny Wireless Modem? Are you looking at selling your Skinny Wireless Modem?  Or have you just purchased a secondhand Skinny Wireless Modem?  No problem at all! This article will provide as much information as possible for both our sellers and buyers!    Selling your...
    Date Updated: 09/10/2018
  2. Dual SIM Phones on Skinny Mobile Some dual SIM phones are compatible with Skinny, however, we cannot guarantee a complete service when two SIM cards are being used in the device. When a second SIM is introduced in a device, this may disrupt the signal required by the Skinny SIM, ...
    Date Updated: 05/10/2018
  3. Are your text messages appearing as a different number? Are your text messages appearing as a different number? Have you recently joined Skinny and have brought your number over from a different provider? Are your friends or family receiving text messages from a different number rather than the number yo...
    Date Updated: 02/10/2018
  4. How can I get my GST receipts? Did you know that you can also retrieve your own invoices and GST receipts via the Skinny Mobile 'Dashboard' / Skinny Direct 'Your Account' tab?  Skinny Mobile Dashboard Log in using the registered email address and password Se...
    Date Updated: 01/10/2018
  5. Debit/Credit Card Top-up Failure I have just tried to top-up with my Debit/Credit card but the payment did not go through! What can I do about this?  There are a few things we can look into when a payment has failed to be charged. Have a look at the following checklist and find ou...
    Date Updated: 25/09/2018
  6. Not sure how much data you’ll need while roaming? This information is a guide only Estimates in the table below are based on average device data usage on a 3G network, doing one activity at a time. On a 4G network, the average device data usage may be more than double what's shown in the table...
    Date Updated: 31/08/2018
  7. What is PPPoE and what does it do? Are you having speed troubles with your Ultra-Fast Broadband (UFB)? Unable to connect to the Internet through your Skinny Unlimited modem?Follow the steps below to help eliminate a modem causing trouble with your UFB connection! Before you begin: ...
    Date Updated: 02/10/2018
  8. I’m having issues with mobile data/connection! You've tried restarting your phone and your Apps are still not loading? No worries, try going through our checklist below and find out  Is your phone compatible to the Skinny network?  Is there good mobile coverage in your area?  Do you hav...
    Date Updated: 08/08/2018
  9. Skinny roaming FAQs Which countries can I get a roaming add-on for? All three of our awesome roaming add-ons can be used in the following countries: Australia, Argentina, Canada, Puerto Rico, USA, US Virgin Island, France, Germany, Ireland, Italy, Spain, UK, China, Hong...
    Date Updated: 29/06/2018
  10. Skinny’s new look FAQs Why does the Skinny.co.nz website and app look different? It was time for us to update our brand to better suit our customers’ needs and what better way to do that than update our look and feel at the same time. Everyone likes a makeover!   Wh...
    Date Updated: 29/06/2018
  11. Skinny App Help Need some help using the Skinny App?   App - Dashboard The home dashboard shows you a real-time view of how many minutes, texts and data you have remaining. You can check your balance and manage your Plan/Add-Ons here too.       App - Top-Up T...
    Date Updated: 02/10/2018
  12. How do I set up my modem? The beauty of Wireless Broadband is that it’s pretty quick and easy to set up. You’ll find our Skinny Wireless Broadband modems come with instructions on the sleeves. Find your plan and modem below, and let’s get you sorted.     ...
    Date Updated: 28/06/2018
  13. Mobile Data / APN Settings  Android Version 7.0 and below    From your main home screen, select Applications/Apps Select Access Point Names Find and select Settings      3. Select Mobile Networks    4. Select Access Point Names                 ...
    Date Updated: 08/08/2018
  14. Because the minutes in the Roaming Add-Ons are for incoming and outgoing calls, does this mean I won’t be charged $1 for receiving a voicemail? That is correct! If you have a Roaming Add-On then calls to check your voicemail will come from your minutes in your Add-On.    ...
    Date Updated: 02/05/2018
  15. What happens if I run out of data?  It’s super easy to keep track of your usage on your Skinny Wireless 4G Broadband dashboard and you can check how much data you have left by logging into your account at skinny.co.nz. It’s updated in real time so you know exactly what y...
    Date Updated: 17/05/2018
  16. Why can’t I send a text message to 2424? 2424 is Skinny's toll-free Premium Text-only Number which allows customers to purchase Plans, Add-ons, and find out what their mobile number is.Premium text service charges are often used for subscriptions and premium fees are usually a one-time...
    Date Updated: 29/06/2018
  17. Skinny Gifting - FAQs FAQ's - Gifting   I'm not on a Rollover Plan. Can I still gift Data or Minutes? Nope, you can't gift Data or Minutes but you can still transfer Top-up credit even if you aren't on a Rollover Plan. Do I need to be on a Plan to...
    Date Updated: 29/06/2018
  18. Why should I update my Skinny App?   To ensure you keep up with all the new improvements and changes, we recommend updating your app frequently. Since we have recently made some tweaks, give your app an update or you'll miss out on heaps of the cool stuff!  Click here or mor...
    Date Updated: 16/07/2018
  19. What’s a Lot/DP number and why have I been asked for it? Sometimes your street number may not be in our address database yet. This often happens when the address is newly created, in the situation of a subdivision or new build for example. In these situations we need to create your address in the database ...
    Date Updated: 19/05/2017
  20. Can I see if a device I am purchasing is Blacklisted? If you are looking at purchasing a mobile phone, it always pays to make sure the phone you are buying isn't blacklisted. If you are buying the phone from a retailer then you shouldn't have any problems however when purchasing second hand th...
    Date Updated: 12/05/2017