Results 1 - 20 of 172 of Recent Answers
  1. Why should I update my Skinny App? To ensure you keep up with all the new improvements and changes, we recommend updating your app frequently. Since we have recently made some tweaks, give your app an update and you'll be away laughing.  ...
    Date Updated: 24/11/2017
  2. What’s a Lot/DP number and why have I been asked for it? Sometimes your street number may not be in our address database yet. This often happens when the address is newly created, in the situation of a subdivision or new build for example. In these situations we need to create your address in the database ...
    Date Updated: 19/05/2017
  3. Can I see if a device I am purchasing is Blacklisted? If you are looking at purchasing a mobile phone, it always pays to make sure the phone you are buying isn't blacklisted. If you are buying the phone from a retailer then you shouldn't have any problems however when purchasing second hand th...
    Date Updated: 12/05/2017
  4. Why is the Wireless Broadband activation page blank? This is most likely because you have an ad blocker in place. You can temporarily disable this and then activate your modem....
    Date Updated: 10/03/2017
  5. Retirement of Old Standard Rates FAQs Skinny Mobile is retiring it's old Standard Rates as of the 15th March 2017 Any customer who is on the following Standard Rates will be moved to the new standard rates as of the 15th March. Old Standard Rates   New Standard Rates   FAQs Why a...
    Date Updated: 04/04/2017
  6. Holiday SIM FAQs Skinny has launched a range of SIM cards designed to cater for visitors to New Zealand! Click here to find out more on these SIMs and Holiday Combos we offer. FAQs: Can I still use the 3G network even though it says its a 4G SIM?    Yes you can, ...
    Date Updated: 27/09/2017
  7. Notes on Data calculation You can see your data usage and charges in the Skinny Dashboard: Account History section. You must be registered on this website to see this information. You can register here. We want you to be able to clearly see and understand the amount of data ...
    Date Updated: 04/05/2017
  8. How do I manage my Skinny unlimited Broadband Account? Skinny Unlimited will have a dashboard for you to be able to manage your account on the Skinny website.  You are also able to link your 40GB or 100GB Broadband Account here, so all your accounts can be managed in one place.  However, at the moment,...
    Date Updated: 23/01/2017
  9. Skinny Unlimited Broadband FAQs Below is a list of commonly asked questions about Skinny Unlimited Broadband Please chose a category below to take you straight to that section. GeneralGetting Skinny Unlimited BroadbandAbout the Skinny Unlimited ModemYour Skinny Unlimited Broadband ...
    Date Updated: 01/11/2017
  10. Why can’t I top up or transfer my Skinny Mobile credit to my broadband account instead of using a debit/credit card? Skinny Unlimited Broadband is only available using a credit or debit card. Your account doesn’t hold credit like a Skinny Mobile account does, so you can’t transfer credit into the Skinny Unlimited account. This also means there’s n...
    Date Updated: 16/01/2017
  11. Can I return the Skinny Unlimited modem if I change my mind? So Skinny Unlimited Broadband’s not for you? Sorry to hear that! But it’s no problem - you can change your mind in the first 7 days and send the modem back to us. As long as it’s still in the box, it should be sweet. Give us a call ...
    Date Updated: 19/04/2017
  12. What does it mean if there’s no port available? Sometimes, when we put in a request for Chorus to make your connection, they let us know that there are no ports available at your local cabinet. This is called being a “port waiter,” and, unfortunately, if it’s happened to you, it means th...
    Date Updated: 16/01/2017
  13. How do I transfer my account into someone else’s name? So you’re moving out of your place and you want to leave the connection there? Not a problem! All you need to do is let us know and this can be done in a couple of days. If you are in a contract then it needs a little more work but we can defin...
    Date Updated: 23/01/2017
  14. How do I do an isolation test to fix up my Fibre connection? When your internet is slow or not working at all, an isolation test can often fix your problem straight away! We might also ask you to do one so that we can see whether the issue you’re having is being caused by the WiFi or something a technici...
    Date Updated: 17/01/2017
  15. Is Fibre available in my area? We all want the amazing reliability and stability that comes from a Fibre connection so it’s understandable that you would want to check if this has become available to you at your property since you have signed up with Skinny Unlimited! You ma...
    Date Updated: 23/01/2017
  16. How do I update my payment details? Do you have a new card that you need to apply to your Skinny Unlimited account? No problem at all! You can do this in a few easy steps.   Log in to your Skinny Unlimited account using your email address and password. Head to your payment details p...
    Date Updated: 10/02/2017
  17. How do I change my address? Moving to a plush new pad and need to let us know so we can move your Skinny Unlimited connection? No problem at all! In a few simple steps we can have you up and running in your new place ASAP. The more notice of the moving date you can give us the ...
    Date Updated: 16/01/2017
  18. How do I change my plan? Have you found out that Fibre is now available in your area? Or do you want to move to Skinny Wireless? No problem - just get in touch with our team by calling 0800 4 SKINNY to get the ball rolling. From there on we will be in touch via email to upda...
    Date Updated: 16/01/2017
  19. How do I update my account details? Need to change your email address or phone number we have on the account? Not a problem, you can change this information in a few easy steps.   Contact our helpful support team on 0800 4 SKINNY and let them know that you want to change something As...
    Date Updated: 16/01/2017
  20. How do I do an isolation test to fix my ADSL / VDSL Connection? When your internet is slow or not working at all, an isolation test can often fix your problem straight away! We might also ask you to do one so that we can see whether the issue you’re having is being caused by something within your home (e.g....
    Date Updated: 17/01/2017