1. MMS & Data (Internet) Settings How do I set up MMS and Data for Internet on my mobile? Most devices will work straight out of the box however if you’re unable to access the internet or send picture messages (MMS) then see the settings below. Multimedia Messaging Service ...
    Date Updated: 09/08/2019
  2. Manage your account with the Skinny Mobile App Keep track of your balance and all the important stuff!          It’s now even easier to Top-Up, check your balance and manage your Plans and Add-Ons when you’re on the go.Download the free Skinny App today from the Google Play St...
    Date Updated: 12/03/2019
  3. Keep your number when you join Skinny You can switch your mobile to Skinny and keep your old number! And it's really easy. How it works Grab a Skinny SIM or phone and set up an account with us. Log in to your Skinny Dashboard to transfer your number. Under the 'Phone, SIM ...
    Date Updated: 03/09/2018
  4. SIM Swap How can I move my Skinny number/account to a new Skinny SIM?  You can transfer your Skinny number/account to a new Skinny SIM by performing a SIM Swap once logged into the Dashboard section. You will need to buy a new Skinny SIM from your local con...
    Date Updated: 28/09/2018
  5. Unable to send / receive text messages (SMS) I can't send or receive text messages. How do I fix this? Here are a few things to check if you're having trouble sending or receiving text messages 1. Check that your phone is compatible with Skinny (if you didn't buy it from us). 2...
    Date Updated: 11/10/2018
  6. Card Verification Number (CVN) What is a CVN or Verification code?  The Card Verification Number (CVN) or Verification code is a three or four digit security number that usually appears on the back of your credit or debit card, next to the signature strip. This number provides ...
    Date Updated: 16/05/2018
  7. Manage your account by text (2424)     Good to know With Skinny’s Text Self-Service you can check your balance, buy or cancel your Plan, Add-Ons, Top-Up - all from your phone simply by sending a text. Not only is texting quick and easy but also these Self-Service texts ...
    Date Updated: 24/05/2019
  8. Buying a new Skinny Handset or SIM Card     Where can I buy a new Skinny mobile SIM? Skinny Mobile SIM Cards are purchasable at our Online Shop and purchase our SIM cards for only $2. [GST Included and there is no shipping fee!] Alternatively, customers can purchase Skinny SIM Cards ...
    Date Updated: 02/10/2018
  9. Call Me Back Service I need to make a call but I don't have any credit. What can I do? If you’ve run out of credit and need someone to get in touch with you urgently, you can use our 'Call me back' service. This service sends a free text message t...
    Date Updated: 16/05/2019
  10. Checking your balance How do I check my remaining account balances? You can check your remaining account balances in the Dashboard section, by txting BAL to 2424, by calling 204 or by using the Skinny Mobile App. Simply follow the voice / on screen prompts to view yo...
    Date Updated: 04/07/2016
  11. Determine what data network you are using How do I tell if I'm on 4G or 3G data networks? Your device will seamlessly switch between 4G and 3G as you move between coverage areas.4G or LTE or will display on the top of your screen when you're connected to the 4G network.H will di...
    Date Updated: 04/04/2017
  12. Password reset I forgot my password for the Skinny website! How do I reset it? If you signed up with an email and password  You may apply to reset your Skinny online password here. You'll need to correctly enter the email address you signed up with and ...
    Date Updated: 04/07/2016
  13. Voicemail How do I set up my voicemail? Please note that voicemail is a separate charge from Plans and Add-Ons and you must have credit on your account to be able to check your voicemail messages.  Minutes from Plans cannot be used to check voicemail. NB:...
    Date Updated: 24/05/2019
  14. What’s a credit card security/registration code? What is my credit card security/registration code? Your credit card registration code also know as "security code" is a 4 digit number that you create when you register a stored credit card or debit card online on skinny.co.nz. It's NOT th...
    Date Updated: 04/07/2016
  15. Get the Skinny App for your mobile device Where can I download the Skinny Mobile App? For Android 2.2 and newer, you can get it here. For iOS 10 and newer you can get it here....
    Date Updated: 12/03/2019
  16. Slow internet My webpages are slow to load. What's wrong? If you are experiencing slow internet, it could either be coverage or device related. To check the coverage in your area, enter your current location on our coverage map. If the coverage is good in y...
    Date Updated: 04/07/2016
  17. Answer message service What is the answer message service? Is it different to voicemail? The "Answer Message Service" is a service that we offer customers that want to have an alternative to checking voicemail messages. When this service is switched on, any unanswered ca...
    Date Updated: 04/08/2016
  18. The Skinny App is not accepting my phone number on setup The Skinny App not accepting your mobile number on setup? When you first setup the Skinny App, you are asked to enter your mobile number. A field prompts you with: " 64 0204" and expects you to enter the rest of the number. If you're on Skin...
    Date Updated: 04/07/2016
  19. How to unlock a Skinny Handset device? How do I unlock my Skinny Handset device to use it on another network? Get the Unlock code from us by logging into Skinny.co.nz (there may be a charge for this if the device has not been used for up to 9 months, Skinny terms and conditions apply...
    Date Updated: 15/05/2018
  20. Unable to make / receive calls I can't make or receive any calls. What's wrong? Here's a few things to check if you're having trouble receiving or making calls: 1. Check that your phone is compatible with Skinny (if you didn't buy it from us). 2. Check...
    Date Updated: 29/03/2017