1. MMS & Data (Internet) Settings How do I set up MMS and Data for Internet on my mobile? Most devices will work straight out of the box however if you’re unable to access the internet or send picture messages (MMS) then see the settings below. Multimedia Messaging Service ...
    Date Updated: 08/05/2019
  2. Determine what data network you are using How do I tell if I'm on 4G or 3G data networks? Your device will seamlessly switch between 4G and 3G as you move between coverage areas.4G or LTE or will display on the top of your screen when you're connected to the 4G network.H will di...
    Date Updated: 04/04/2017
  3. Keep your number when you join Skinny You can switch your mobile to Skinny and keep your old number! And it's really easy. How it works Grab a Skinny SIM or phone and set up an account with us. Log in to your Skinny Dashboard to transfer your number. Under the 'Phone, SIM ...
    Date Updated: 03/09/2018
  4. 4G phones on Skinny Will my 4G phone work on Skinny? We use Spark’s 4G network which operates on the 1800 MHz frequency. This is available in over 95 locations across New Zealand including Auckland, Wellington, Christchurch, Rotorua and Queenstown. So if your ...
    Date Updated: 04/07/2016
  5. Force phone to use 4G How do I manually force my device to use 4G? You can force the switch to 4G (on a compatible phone and network) by doing the following: 1. End all data sessions: Android: Close all open applications by holding down the home button until all the...
    Date Updated: 04/04/2017
  6. 4G and battery life Will using 4G affect my battery life? Generally with higher data speeds the quality of content improves which means you use more battery. Manufacturers have tried to counter this by increasing the size of the battery capacity. You can reduce batter...
    Date Updated: 04/04/2017
  7. Unwanted calls or texts I am receiving unwanted Spam texts. How can I stop them? What is text Spam? Unsolicited commercial messages promoting goods and services that are text to your mobile phone when you have not agreed to receive them.   What is not text Spam? Messag...
    Date Updated: 04/07/2016
  8. How to unlock a Skinny Handset device? How do I unlock my Skinny Handset device to use it on another network? Get the Unlock code from us by logging into Skinny.co.nz (there may be a charge for this if the device has not been used for up to 9 months, Skinny terms and conditions apply...
    Date Updated: 15/05/2018
  9. Unlock Skinny Sony Ericsson phones How do I unlock my Skinny Sony Ericsson phone to use it on another network?  1. Get the Unlock code from us by logging into Skinny.co.nz (there may be a charge for this if the device has not been used for up to 9 months, Skinny terms and condi...
    Date Updated: 17/05/2018
  10. SIM Swap How can I move my Skinny number/account to a new Skinny SIM?  You can transfer your Skinny number/account to a new Skinny SIM by performing a SIM Swap once logged into the Dashboard section. You will need to buy a new Skinny SIM from your local con...
    Date Updated: 28/09/2018
  11. Where can I call/text using my Aussie Roaming Add-On texts and minutes? When you are overseas and have a Roaming Add-On, you can use the minutes and texts to call/text anywhere in the world....
    Date Updated: 04/04/2017
  12. Why is my roaming data being used up even if I am not accessing the internet on my phone? While you may not be using your internet browser, it’s likely your phone is still using the net in the background – such as retrieving emails, getting social media notifications, or auto-updating apps. In order to not use mobile data while yo...
    Date Updated: 31/08/2018
  13. Can I use my Roaming Add-On minutes to check voicemail? Yes, when you call to check your voicemail, the minutes used will be from your quota that is in your Add-On....
    Date Updated: 04/04/2017
  14. Skinny Contact Details How do I get in touch with Skinny for help? We have a 24/7 chat service on http://skinny.co.nz/help, or you can call us Monday - Friday from 8 am to 7 pm and on Saturday from 9 am to 5:30 pm by dialling 0800 475 4669 or 204 on your Skinny phone. B...
    Date Updated: 09/06/2019
  15. How to connect to the internet while roaming overseas Having trouble accessing the Internet while roaming? Don't worry, we've got a checklist below that might help solve the issue! Do you have Data Roaming activated your handset?  Do you have an active Roaming plan selected?  Is there any ...
    Date Updated: 17/05/2018
  16. Card Verification Number (CVN) What is a CVN or Verification code?  The Card Verification Number (CVN) or Verification code is a three or four digit security number that usually appears on the back of your credit or debit card, next to the signature strip. This number provides ...
    Date Updated: 16/05/2018
  17. Pick my own Skinny number If you have an online account, you can search for a new Skinny number that starts with 0204, followed by 6 digits of your choosing and we'll see if it is available for purchase! To do this, you must first have a Skinny SIM. Once you are signe...
    Date Updated: 31/05/2019
  18. Activating my account How do I activate my account?  To activate your account you can: Insert the SIM card into your phone and call 456 OR Sign up online and enter the new Skinny number.  ...
    Date Updated: 16/05/2018
  19. Unable to send / receive text messages (SMS) I can't send or receive text messages. How do I fix this? Here are a few things to check if you're having trouble sending or receiving text messages 1. Check that your phone is compatible with Skinny (if you didn't buy it from us). 2...
    Date Updated: 11/10/2018
  20. Checking your balance How do I check my remaining account balances? You can check your remaining account balances in the Dashboard section, by txting BAL to 2424, by calling 204 or by using the Skinny Mobile App. Simply follow the voice / on screen prompts to view yo...
    Date Updated: 04/07/2016