1. What does it mean if there’s no port available? Sometimes, when we put in a request for Chorus to make your connection, they let us know that there are no ports available at your local cabinet. This is called being a “port waiter,” and, unfortunately, if it’s happened to you, it means th...
    Date Updated: 16/01/2017
  2. How do I transfer my account into someone else’s name? So you’re moving out of your place and you want to leave the connection there? Not a problem! All you need to do is let us know and this can be done in a couple of days. If you are in a contract then it needs a little more work but we can defin...
    Date Updated: 23/01/2017
  3. How do I do an isolation test to fix up my Fibre connection? When your internet is slow or not working at all, an isolation test can often fix your problem straight away! We might also ask you to do one so that we can see whether the issue you’re having is being caused by the WiFi or something a technici...
    Date Updated: 17/01/2017
  4. Is Fibre available in my area? We all want the amazing reliability and stability that comes from a Fibre connection so it’s understandable that you would want to check if this has become available to you at your property since you have signed up with Skinny Unlimited! You ma...
    Date Updated: 23/01/2017
  5. How do I update my payment details? Do you have a new card that you need to apply to your Skinny Unlimited account? No problem at all! You can do this in a few easy steps.   Log in to your Skinny Unlimited account using your email address and password. Head to your payment details p...
    Date Updated: 10/02/2017