1. What’s a Lot or DP number and why have I been asked for it? Sometimes your street number may not be in our address database yet. This often happens when the address is newly created, in the situation of a subdivision or new build for example. In these situations we need to create your address in the database ...
    Date Updated: 26/08/2020
  2. Can I see if a device I am purchasing is Blacklisted? If you are looking at purchasing a mobile phone, it always pays to make sure the phone you are buying isn't blacklisted. If you are buying the phone from a retailer then you shouldn't have any problems however when purchasing second hand th...
    Date Updated: 10/08/2020
  3. Overseas Roaming Add-Ons & Rates Making Overseas Roaming Easy Keep an eye on your spending by grabbing an Add-On. That way you only use what you've paid for, plus it's a little more cost effective. You don't have to be on a plan to buy these, just a Skinny customer. R...
    Date Updated: 06/07/2020
  4. International Calling Add-Ons and Texting Rates Making International Calling Easy We know how important it is to stay in touch with friends and family who are overseas. Because we love making things super easy, we have only two international calling pack. Aussie Chat - 120 minutes to use for 30-d...
    Date Updated: 06/07/2020
  5. Calling, Texting & Data not working Help is on the way!  Before going through any in-depth troubleshooting steps, please make sure you're in a coverage area, and that you've tried restarting your phone and removing and reinserting your SIM Card. If your device is having trou...
    Date Updated: 08/04/2021