1. Mobile Compatibility How can I tell if my mobile phone will work on Skinny? Can I use the mobile I purchased overseas? To check if your mobile device will work on Skinny Mobile, enter your IMEI number into our Compatibility Checker. The Checker is indicative only and...
    Date Updated: 04/07/2016
  2. How do I access my voicemail from overseas? First, you’ll need to know your voicemail PIN. This is easy to find out – just follow these simple steps before you go:Access your voicemail from within NZ as usualSelect option 3 'Change your personal options'Select option 2 '...
    Date Updated: 04/07/2016
  3. Unwanted calls or texts I am receiving unwanted Spam texts. How can I stop them? What is text Spam? Unsolicited commercial messages promoting goods and services that are text to your mobile phone when you have not agreed to receive them.   What is not text Spam? Messag...
    Date Updated: 04/07/2016
  4. Tracking online shop orders I bought something from the Skinny online shop and my order hasn't arrived. What can I do? Orders from the Skinny online shop should be delivered within 3-5 working days (7days for rural delivery). If this is your first order, you can track y...
    Date Updated: 04/07/2016
  5. I changed my Wi-Fi password and now I can’t connect. You will need to try and reconnect to the modem using the new password. Click here to find out how....
    Date Updated: 04/07/2016
  6. Activating my account How do I activate my account?  To activate your account you can: Insert the SIM card into your phone and call 456 OR Sign up online and enter the new Skinny number.  ...
    Date Updated: 16/05/2018
  7. How do I tell if I am dialling an International number to a mobile? How do I tell if I am dialing an international mobile number? Skinny Mobile provides great international calling rates to selected countries when you have any active Plan. For some of these, countries there is a different charging rate if you are ...
    Date Updated: 29/06/2018
  8. Force phone to use 4G How do I manually force my device to use 4G? You can force the switch to 4G (on a compatible phone and network) by doing the following: 1. End all data sessions: Android: Close all open applications by holding down the home button until all the...
    Date Updated: 04/04/2017
  9. Unlocking handset How can I unlock my Skinny phone?  If your phone has been set up to only work with a Skinny Mobile SIM card, and you want to use it with another network’s SIM card, you will need to obtain an unlock code from us. An unlock fee may apply: If...
    Date Updated: 16/05/2018
  10. Can I use the data from my Plan while I am roaming? If you can roam with Skinny in the country you're in, then you need to buy a Roaming Add-On if you to use data overseas. Any data, Minutes or Texts in your Skinny Plan won't work while you're roaming. ...
    Date Updated: 29/06/2018
  11. Unable to send / receive text messages (SMS) I can't send or receive text messages. How do I fix this? Here are a few things to check if you're having trouble sending or receiving text messages 1. Check that your phone is compatible with Skinny (if you didn't buy it from us). 2...
    Date Updated: 31/08/2018
  12. Marina addresses for Broadband customers Overview If you live in a marina and you are wanting to use our broadband service then check the table below to see if your marina has coverage. If you are located at a marina with coverage then please use the corresponding address to purchase your ...
    Date Updated: 15/05/2018
  13. Why is the ‘LTE’ light solid red? This is because your modem is picking up that it's located in an area that provides little or no 4G signal. You will need to place the modem in a different location to get signal. Try shifting the modem around your house, place the modem near ...
    Date Updated: 04/07/2016
  14. Blackberry devices on Skinny Can I use my Blackberry on Skinny? You can use Blackberry devices on Skinny for voice and SMS only. We do not provide access to Blackberry's data services. This means that you won't be able to use data to browse, MMS or use Blackberry Mes...
    Date Updated: 04/07/2016
  15. Skinny Wireless 4G Broadband Offer Summary SERVICE OVERVIEW Skinny Broadband is a fast broadband service for residential customers in urban areas. It connects your home to our network via a 4G wireless connection to your house. That means the throughput on your connection should be higher th...
    Date Updated: 17/05/2018
  16. Why can’t I use the 2424 service? Why can't I use the 2424 service? My android device won't let me use the 2424 service The 2424 service can be used by anyone that is using the Skinny network.  If you are unable to use the service, it is likely that your Android devic...
    Date Updated: 31/08/2018
  17. Problems registering online I can't register online. What is the problem? If you are having problems registering your number online, check you have: - activated your SIM card - entered in the correct number - not used your email address with another account - filled in ...
    Date Updated: 04/07/2016
  18. How to change my Add-ons How do I change my Add-ons? This can be done on the Skinny App, on Skinny.co.nz, and on our mobile site m.skinny.co.nz. To change/manage Add-ons online, follow these steps: Login to your Dashboard and select Change my Add-ons Your current Add-on...
    Date Updated: 29/06/2018
  19. Manage your account with the Skinny Mobile App Keep track of your balance and all the important stuff!        It’s now even easier to Top-Up, check your balance and manage your Plans and Add-Ons when you’re on the go.Download the free Skinny App today from the Google Play Store...
    Date Updated: 29/06/2018
  20. I run out of data very fast/I think that someone else may be using my internet. This may be happening for a number of reasons.   Watching videos, movies, playing games and downloading big files can use a lot of data in a short space of time.   Make sure you check how much data you are using on a regular basis. You can do t...
    Date Updated: 04/07/2016