Results 101 - 120 of 173 of Recent Answers
  1. I changed my Wi-Fi password and now I can’t connect. You will need to try and reconnect to the modem using the new password. Click here to find out how....
    Date Updated: 04/07/2016
  2. Activating my account How do I activate my account? To activate your account you can: Insert the SIM card into your phone and call 456 OR Sign up online and enter the new Skinny number.  ...
    Date Updated: 04/07/2016
  3. How do I tell if I am dialling an International number to a mobile? How do I tell if I am dialling an International number to a mobile? Skinny Mobile provides great international calling rates to selected countries when you have any active Combo. For some of these countries there is a different charging rate if you...
    Date Updated: 04/07/2016
  4. Force phone to use 4G How do I manually force my device to use 4G? You can force the switch to 4G (on a compatible phone and network) by doing the following: 1. End all data sessions: Android: Close all open applications by holding down the home button until all the...
    Date Updated: 04/04/2017
  5. Unlocking handset How can I unlock my Skinny phone? If your phone has been set up to only work with a Skinny Mobile SIM card, and you want to use it with another network’s SIM card, you will need to obtain an unlock code from us. An unlock fee may apply: If y...
    Date Updated: 04/07/2016
  6. Can I use the data from my Combo while I am roaming? No, you must purchase a Roaming Add-On if you are wanting to use data overseas....
    Date Updated: 04/04/2017
  7. Unable to send / receive text messages (SMS) I can't send or receive text messages. How do I fix this? Here's a few things to check if you're having trouble sending or receiving text messages (SMS) 1. Check that your phone is compatible with Skinny (if you didn't buy it fr...
    Date Updated: 04/07/2016
  8. Marina addresses for Broadband customers Overview If you live at a marina and you are wanting to use our broadband service then check the table below to see if your marina has coverage. If you are located at a marina with coverage then please use the corresponding address to purchase your ...
    Date Updated: 15/12/2016
  9. Why is the ‘LTE’ light solid red? This is because your modem is picking up that it's located in an area that provides little or no 4G signal. You will need to place the modem in a different location to get signal. Try shifting the modem around your house, place the modem near ...
    Date Updated: 04/07/2016
  10. Blackberry devices on Skinny Can I use my Blackberry on Skinny? You can use Blackberry devices on Skinny for voice and SMS only. We do not provide access to Blackberry's data services. This means that you won't be able to use data to browse, MMS or use Blackberry Mes...
    Date Updated: 04/07/2016
  11. Skinny Broadband 40GB and 100GB Offer Summary SERVICE OVERVIEW Service description Skinny Broadband is a fast broadband service for residential customers in urban areas. It connects your home to our network via a 4G wireless connection to your house. That means the throughput on your connection...
    Date Updated: 16/01/2017
  12. Why can’t I use the 2424 service. My android device won’t let me use the 2424 service Why can't I use the 2424 service? My android device won't let me use the 2424 service The 2424 service can be used by anyone that is using the Skinny network.  If you are unable to use the service, it could be because your Android devi...
    Date Updated: 04/04/2017
  13. Problems registering online I can't register online. What is the problem? If you are having problems registering your number online, check you have: - activated your SIM card - entered in the correct number - not used your email address with another account - filled in ...
    Date Updated: 04/07/2016
  14. How to change my Add-ons How do I change my Add-ons? This can be done on , on this site and on our mobile site m.skinny.co.nz. To change/manage Add-ons online, follow these steps: Login to your Dashboard and select Change my Add-ons Your current Add-ons are displayed if...
    Date Updated: 04/07/2016
  15. Manage your account with the Skinny Mobile App Keep track of your balance and all the important stuff     It’s now even easier to Top-Up, check your balance and manage your Combos and Add-Ons when you’re on the go. Download the free Skinny App today from the Google Play Store o...
    Date Updated: 04/07/2016
  16. I run out of data very fast/I think that someone else may be using my internet. This may be happening for a number of reasons.   Watching videos, movies, playing games and downloading big files can use a lot of data in a short space of time.   Make sure you check how much data you are using on a regular basis. You can do t...
    Date Updated: 04/07/2016
  17. Warranty status How long will my warranty last? When is a repair not covered by warranty? Warranty periods are as follows: You can find out the warranty period for your phone by visiting this page and selecting the brand of your phone. There are a few factors wh...
    Date Updated: 04/04/2017
  18. Can I turn off my modem overnight? Yes you can, however no one will be able to connect while this is turned off....
    Date Updated: 04/07/2016
  19. Unlock a Skinny Huawei U2800 How do I unlock my Skinny Huawei U2800 to use it on another network? 1. Get the Unlock code from us by logging into Skinny.co.nz (there may be a charge for this if the device has not been used for upto 9 months, Skinny terms and conditions apply...
    Date Updated: 04/07/2016
  20. How do I activate a SIM card for a data only device like a tablet or dongle? How do I activate a SIM card for a data only device like a tablet or dongle? To activate a SIM card you would usually insert the SIM card into your device and call 456. With a data only device however, your SIM will need to be activated by regist...
    Date Updated: 04/07/2016