1. I’m having issues with my mobile data or my network connection! You've tried restarting your phone and your Apps are still not loading? No worries, try going through our checklist below and find out  Is your phone compatible to the Skinny network?  Is there good mobile coverage in your area?  Do you hav...
    Date Updated: 30/08/2020
  2. Skinny roaming FAQs Q.1 Can I use my data from a Roaming Add-On in more than one country? A.1 Absolutely! When you are overseas and have one of our Roaming Add-Ons active, you can use the data/mins or texts in any country that is included in that Add-On. For example: ...
    Date Updated: 11/08/2020
  3. Skinny App Help     There are a couple of things you can try if you’re having issues with the Skinny App: Try Uninstalling the App through Settings>Apps, or through the Google Play Store/App Store, and then reinstalling it. Try clearing the cache/data f...
    Date Updated: 08/04/2021
  4. How do I set up my modem? The beauty of Wireless Broadband is that it’s pretty quick and easy to set up. You’ll find our Skinny Wireless Broadband modems come with instructions on the sleeves. Find your plan and modem below, and let’s get you sorted.     ...
    Date Updated: 28/02/2020
  5. Premium SMS Messaging What is a Premium SMS message? A Premium SMS text is a subscription service provided by premium service providers and carried over the mobile network by your mobile phone carrier. Each premium service provider charges a fee for the premium SMS/MMS ...
    Date Updated: 22/06/2021