1. Failed Top-up Failed Voucher  It could be as simple as an incorrectly entered recharge number, try re-entering in the recharge number again to check if you put in the numbers correctly. If you have entered in your recharge number incorrectly 5 times, your vo...
    Date Updated: 08/04/2021
  2. What is PPPoE and what does it do? Are you having speed troubles with your Ultra-Fast Broadband (UFB)? Unable to connect to the Internet through your Skinny Unlimited modem?Follow the steps below to help eliminate a modem causing trouble with your UFB connection! Before you begin: ...
    Date Updated: 02/10/2018
  3. Skinny roaming FAQs Q.1 Can I use my data from a Roaming Add-On in more than one country? A.1 Absolutely! When you are overseas and have one of our Roaming Add-Ons active, you can use the data/mins or texts in any country that is included in that Add-On. For example: ...
    Date Updated: 11/08/2020
  4. Skinny’s new look FAQs Why does the Skinny.co.nz website and app look different? It was time for us to update our brand to better suit our customers’ needs and what better way to do that than update our look and feel at the same time. Everyone likes a makeover!   Wh...
    Date Updated: 29/06/2018
  5. Skinny App Help     There are a couple of things you can try if you’re having issues with the Skinny App: Try Uninstalling the App through Settings>Apps, or through the Google Play Store/App Store, and then reinstalling it. Try clearing the cache/data f...
    Date Updated: 08/04/2021