1. What is PPPoE and what does it do? Are you having speed troubles with your Ultra-Fast Broadband (UFB)? Unable to connect to the Internet through your Skinny Unlimited modem?Follow the steps below to help eliminate a modem causing trouble with your UFB connection! Before you begin: ...
    Date Updated: 02/10/2018
  2. I’m having issues with my mobile data or my network connection! You've tried restarting your phone and your Apps are still not loading? No worries, try going through our checklist below and find out  Is your phone compatible to the Skinny network?  Is there good mobile coverage in your area?  Do you hav...
    Date Updated: 30/08/2020
  3. Skinny roaming FAQs Q.1 Can I use my data from a Roaming Add-On in more than one country? A.1 Absolutely! When you are overseas and have one of our Roaming Add-Ons active, you can use the data/mins or texts in any country that is included in that Add-On. For example: ...
    Date Updated: 11/08/2020
  4. Skinny’s new look FAQs Why does the Skinny.co.nz website and app look different? It was time for us to update our brand to better suit our customers’ needs and what better way to do that than update our look and feel at the same time. Everyone likes a makeover!   Wh...
    Date Updated: 29/06/2018
  5. Skinny App Help     There are a couple of things you can try if you’re having issues with the Skinny App: Try Uninstalling the App through Settings>Apps, or through the Google Play Store/App Store, and then reinstalling it. Try clearing the cache/data f...
    Date Updated: 09/10/2020