Results 81 - 100 of 173 of Recent Answers
  1. Unable to connect to the internet The internet on my phone, dongle or tablet isn't working. How do I fix this? The most common reason for a device being unable to connect to the internet is incorrect internet (APN) settings. Check out the settings page for the correct setti...
    Date Updated: 04/08/2016
  2. Does 4G cost extra? Does it cost extra to use 4G on Skinny? It doesn’t cost extra to use 4G and you can use your existing Skinny SIM for access to 4G. However, you will need a 4G compatible device....
    Date Updated: 04/07/2016
  3. Why doesn’t my Facebook/social media page work? The website you are trying to access might be down or you may not be connected to the internet. If the page is down then you will need to try again later on. If you are not connected to the internet, you will need to check the connection to your mo...
    Date Updated: 04/07/2016
  4. Do I have to have a Combo to use a Roaming Add-On? No, you don't have to have a Combo. These are a slightly different type of Add-Ons and can be added even if you are on standard rates....
    Date Updated: 24/11/2016
  5. Card Verification Number (CVN) What is a CVN or Verification code? The Card Verification Number (CVN) or Verification code is a three or four digit security number that usually appears on the back of your credit or debit card, next to the signature strip. This number provides ex...
    Date Updated: 04/04/2017
  6. What countries can I call in the International calling pack? Lots! There are 23 different countries you can call.  Please see the list online here....
    Date Updated: 04/07/2016
  7. Slow internet My webpages are slow to load. What's wrong? If you are experiencing slow internet, it could either be coverage or device related. To check the coverage in your area, enter your current location on our coverage map. If the coverage is good in y...
    Date Updated: 04/07/2016
  8. Auto top-up Can I top-up my Skinny account automatically? You can set up an Auto Top-Up for your account at a certain date and time OR when your balance falls below a certain amount. For example, you can set a top-up every fortnight at 9pm. Or, if you...
    Date Updated: 04/07/2016
  9. Skinny App system requirements What operating systems can I install the Skinny Mobile App onto? Android devices need at least version 2.2 or above to be able to install the app. Apple devices (including iPhone, iPad and iPod touch) need at least iOS 6 or above to be able to ins...
    Date Updated: 04/07/2016
  10. Determine what data network you are using How do I tell if I'm on 4G or 3G data networks? Your device will seamlessly switch between 4G and 3G as you move between coverage areas.4G or LTE or will display on the top of your screen when you're connected to the 4G network.H will di...
    Date Updated: 04/04/2017
  11. Does my Roaming Add-On automatically renew like my regular Combo/Add-On? No, these are purchased as a one off.  ...
    Date Updated: 04/07/2016
  12. Overcharged or undercharged I think I might have been charged the wrong amount for some calls, texts or data. How do I check my usage history? To check how you've been charged, go to view Usage  in the Dashboard section. If it doesn't look quite right, give us a...
    Date Updated: 04/07/2016
  13. How do I top-op my iPad, tablet or data only device? How do I top-up my iPad, tablet, dongle or data only device? To top up your iPad or data only device with a voucher, credit / Visa Debit card register for My Skinny and log in. Once you have logged in, select Top-up Now.If you can't be bot...
    Date Updated: 04/07/2016
  14. Overage for combo excess What happens if I run out of my allocated minutes, texts or data before my combo is due to renew? If you run out of your allocated minutes or texts before your combo is due to renew, any extra minutes or texts used will be charged at our Overage...
    Date Updated: 24/11/2016
  15. Voucher top-up failure My top up voucher didn't work. Why? It could be as simple as an incorrectly entered recharge number, try re - entering in the recharge number again to check if you put in the numbers correctly. If you have entered in your recharge number i...
    Date Updated: 04/07/2016
  16. Mobile Compatibility How can I tell if my mobile phone will work on Skinny? Can I use the mobile I purchased overseas? To check if your mobile device will work on Skinny Mobile, enter your IMEI number into our Compatibility Checker. The Checker is indicative only and...
    Date Updated: 04/07/2016
  17. How do I use a Spark T-Stick with a Skinny SIM? I want to use a Skinny SIM in my Spark T-Stick USB modem? To get your T Stick working with a Skinny SIM, you need to create a Skinny configuration in your Spark Connection Manager software and select it. 1) On the main screen of your Spark Connecti...
    Date Updated: 04/07/2016
  18. How do I access my voicemail from overseas? First, you’ll need to know your voicemail PIN. This is easy to find out – just follow these simple steps before you go:Access your voicemail from within NZ as usualSelect option 3 'Change your personal options'Select option 2 '...
    Date Updated: 04/07/2016
  19. Unwanted calls or texts I am receiving unwanted Spam texts. How can I stop them? What is text Spam? Unsolicited commercial messages promoting goods and services that are text to your mobile phone when you have not agreed to receive them.   What is not text Spam? Messag...
    Date Updated: 04/07/2016
  20. Tracking online shop orders I bought something from the Skinny online shop and my order hasn't arrived. What can I do? Orders from the Skinny online shop should be delivered within 3-5 working days (7days for rural delivery). If this is your first order, you can track y...
    Date Updated: 04/07/2016