1. Do the International Calling minutes rollover? No, they don't....
    Date Updated: 04/07/2016
  2. Cannot log in to website using an Android phone or tablet How do I log in to the Skinny website using an Android phone or Tablet? If you are trying to log in to the Skinny website using your Android phone or Tablet, and you find that you cannot log in, follow these steps to have access to your account whe...
    Date Updated: 04/07/2016
  3. Security code for stored credit card What is my credit card's security code? Your credit card registration code also known as "security code" is a 4 digit number that you create when you register a stored credit card or debit card online on skinny.co.nz. It's NOT the same as...
    Date Updated: 04/07/2016
  4. Why does my connection keep dropping/disconnecting? This may be due to interference from appliances such as a microwave or a cordless phone. The best solution is to keep the modem as far away from these appliances as possible....
    Date Updated: 04/07/2016
  5. Does Skinny offer 4G Does Skinny have 4G? Skinny does support 4G in over 95 locations across New Zealand. You can find 4G coverage here: http://www.skinny.co.nz/coverage/#4G...
    Date Updated: 04/07/2016
  6. Credit transfer Can I transfer my credit to another Skinny number? Yes, you can transfer credit from your Skinny Account to another Skinny customer using the Skinny Mobile Menu (dial *888#, then select other stuff from the menu), the website or through the text sh...
    Date Updated: 04/07/2016
  7. Checking your balance How do I check my remaining account balances? You can check your remaining account balances in the Dashboard section, by txting BAL to 2424, by calling 204 or by using the Skinny Mobile App. Simply follow the voice / on screen prompts to view yo...
    Date Updated: 04/07/2016
  8. Address book transfer How can I transfer my address book details to my new phone? Got a new phone? Need an easy way to transfer your existing contacts? Not to worry, you've got some options which you can easily transfer your contacts to your new phone without havi...
    Date Updated: 04/04/2017
  9. How to connect to the internet while roaming overseas Having trouble accessing the Internet while roaming? Don't worry, we've got a checklist below that might help solve the issue! Do you have Data Roaming activated your handset?  Do you have an active Roaming plan selected?  Is there any ...
    Date Updated: 17/05/2018
  10. Does 4G cost extra? Does it cost extra to use 4G on Skinny? It doesn’t cost extra to use 4G and you can use your existing Skinny SIM for access to 4G. However, you will need a 4G compatible device....
    Date Updated: 04/07/2016
  11. Why doesn’t my Facebook/social media page work? The website you are trying to access might be down or you may not be connected to the internet. If the page is down then you will need to try again later on. If you are not connected to the internet, you will need to check the connection to your mo...
    Date Updated: 04/07/2016
  12. Do I have to have a Plan to use a Roaming Add-On? No, you don't have to have a Plan. These are a slightly different type of Add-Ons and can be added even if you are on standard rates....
    Date Updated: 16/05/2018
  13. Card Verification Number (CVN) What is a CVN or Verification code?  The Card Verification Number (CVN) or Verification code is a three or four digit security number that usually appears on the back of your credit or debit card, next to the signature strip. This number provides ...
    Date Updated: 16/05/2018
  14. What countries can I call in the International calling pack? Lots! There are 23 different countries you can call.  Please see the list online here....
    Date Updated: 04/07/2016
  15. Slow internet My webpages are slow to load. What's wrong? If you are experiencing slow internet, it could either be coverage or device related. To check the coverage in your area, enter your current location on our coverage map. If the coverage is good in y...
    Date Updated: 04/07/2016
  16. Auto top-up Can I top-up my Skinny account automatically?   You can set up an Auto Top-Up for your account at a certain date and time OR when your balance falls below a certain amount. For example, you can set a top-up every fortnight at 9 pm. If you're ...
    Date Updated: 29/06/2018
  17. Skinny App system requirements What operating systems can I install the Skinny Mobile App onto? Android devices need at least version 2.2 or above to be able to install the app. Apple devices (including iPhone, iPad and iPod touch) need at least iOS 6 or above to be able to ins...
    Date Updated: 04/07/2016
  18. Determine what data network you are using How do I tell if I'm on 4G or 3G data networks? Your device will seamlessly switch between 4G and 3G as you move between coverage areas.4G or LTE or will display on the top of your screen when you're connected to the 4G network.H will di...
    Date Updated: 04/04/2017
  19. Does my Roaming Add-On automatically renew like my regular Plan/Add-On? Nope, these are purchased as a one-off.  If you’d like to see your Roaming Add-On balance and how long you’ve got remaining on your Plan/Add-On, check out the Skinny App....
    Date Updated: 29/06/2018
  20. Overcharged or undercharged I think I might have been charged the wrong amount for some calls, texts or data. How do I check my usage history? To check how you've been charged, go to view Usage  in the Dashboard section. If it doesn't look quite right, give us a...
    Date Updated: 04/07/2016