1. How to connect to the internet while roaming overseas Having trouble accessing the Internet while roaming? Don't worry, we've got a checklist below that might help solve the issue! Do you have Data Roaming activated your handset?  Do you have an active Roaming plan selected?  Is there any ...
    Date Updated: 17/05/2018
  2. Does 4G cost extra? Does it cost extra to use 4G on Skinny? It doesn’t cost extra to use 4G and you can use your existing Skinny SIM for access to 4G. However, you will need a 4G compatible device....
    Date Updated: 04/07/2016
  3. Why doesn’t my Facebook/social media page work? The website you are trying to access might be down or you may not be connected to the internet. If the page is down then you will need to try again later on. If you are not connected to the internet, you will need to check the connection to your mo...
    Date Updated: 04/07/2016
  4. Do I have to have a Plan to use a Roaming Add-On? No, you don't have to have a Plan. These are a slightly different type of Add-Ons and can be added even if you are on standard rates....
    Date Updated: 16/05/2018
  5. Card Verification Number (CVN) What is a CVN or Verification code?  The Card Verification Number (CVN) or Verification code is a three or four digit security number that usually appears on the back of your credit or debit card, next to the signature strip. This number provides ...
    Date Updated: 16/05/2018
  6. What countries can I call in the International calling pack? Lots! There are 23 different countries you can call.  Please see the list online here....
    Date Updated: 04/07/2016
  7. Slow internet My webpages are slow to load. What's wrong? If you are experiencing slow internet, it could either be coverage or device related. To check the coverage in your area, enter your current location on our coverage map. If the coverage is good in y...
    Date Updated: 04/07/2016
  8. Auto top-up Can I top-up my Skinny account automatically?   You can set up an Auto Top-Up for your account at a certain date and time OR when your balance falls below a certain amount. For example, you can set a top-up every fortnight at 9 pm. If you're ...
    Date Updated: 29/06/2018
  9. Skinny App system requirements What operating systems can I install the Skinny Mobile App onto? Android devices need at least version 2.2 or above to be able to install the app. Apple devices (including iPhone, iPad and iPod touch) need at least iOS 6 or above to be able to ins...
    Date Updated: 04/07/2016
  10. Determine what data network you are using How do I tell if I'm on 4G or 3G data networks? Your device will seamlessly switch between 4G and 3G as you move between coverage areas.4G or LTE or will display on the top of your screen when you're connected to the 4G network.H will di...
    Date Updated: 04/04/2017
  11. Does my Roaming Add-On automatically renew like my regular Plan/Add-On? Nope, these are purchased as a one-off.  If you’d like to see your Roaming Add-On balance and how long you’ve got remaining on your Plan/Add-On, check out the Skinny App....
    Date Updated: 29/06/2018
  12. Overcharged or undercharged I think I might have been charged the wrong amount for some calls, texts or data. How do I check my usage history? To check how you've been charged, go to view Usage  in the Dashboard section. If it doesn't look quite right, give us a...
    Date Updated: 04/07/2016
  13. How do I top-op my iPad, tablet or data only device? How do I top-up my iPad, tablet, dongle or data only device? To top up your iPad or data only device with a voucher, credit / Visa Debit card register for My Skinny and log in. Once you have logged in, select Top-up Now.If you can't be bot...
    Date Updated: 04/07/2016
  14. Android Version 7.0 and above  Android Version 7.0 and above    From your main home screen, select Applications/Apps Find and select Settings Select Connections                                         4. Select Mobile Networks                 ...
    Date Updated: 16/05/2018
  15. Overage for plan excess What happens if I run out of my allocated minutes, texts or data before my Plan is due to renew?      Minutes and Texts If you run out of your allocated minutes or texts before your Plan is due to renew, any extra minutes or texts used will b...
    Date Updated: 29/06/2018
  16. Voucher top-up failure My top up voucher didn't work. Why? It could be as simple as an incorrectly entered recharge number, try re - entering in the recharge number again to check if you put in the numbers correctly. If you have entered in your recharge number i...
    Date Updated: 04/07/2016
  17. Mobile Compatibility How can I tell if my mobile phone will work on Skinny? Can I use the mobile I purchased overseas? To check if your mobile device will work on Skinny Mobile, enter your IMEI number into our Compatibility Checker. The Checker is indicative only and...
    Date Updated: 04/07/2016
  18. How do I access my voicemail from overseas? First, you’ll need to know your voicemail PIN. This is easy to find out – just follow these simple steps before you go:Access your voicemail from within NZ as usualSelect option 3 'Change your personal options'Select option 2 '...
    Date Updated: 04/07/2016
  19. Unwanted calls or texts I am receiving unwanted Spam texts. How can I stop them? What is text Spam? Unsolicited commercial messages promoting goods and services that are text to your mobile phone when you have not agreed to receive them.   What is not text Spam? Messag...
    Date Updated: 04/07/2016
  20. Tracking online shop orders I bought something from the Skinny online shop and my order hasn't arrived. What can I do? Orders from the Skinny online shop should be delivered within 3-5 working days (7days for rural delivery). If this is your first order, you can track y...
    Date Updated: 04/07/2016