1. PIN and PUK1 Numbers What are PIN and PUK1 numbers? When do I need them? PIN (Personal Identity Number) is an access code which can be used to secure your mobile phone, SIM card or Voicemail from being accessed by others.   You can set up a PIN number for your phone ...
    Date Updated: 04/07/2016
  2. 4G and battery life Will using 4G affect my battery life? Generally with higher data speeds the quality of content improves which means you use more battery. Manufacturers have tried to counter this by increasing the size of the battery capacity. You can reduce batter...
    Date Updated: 04/04/2017
  3. Can I use my Roaming Add-On minutes to check voicemail? Yes, when you call to check your voicemail, the minutes used will be from your quota that is in your Add-On....
    Date Updated: 04/04/2017
  4. Phone repair times I sent my phone for repair. Typically how long does it take for a phone to be fixed? We aim to have all repairs completed within 10 days but it really depends on the issue with the phone and the type of handset. Some faults may take longer to fix, ...
    Date Updated: 04/04/2017
  5. Archive - Install the Skinny Dongle software manually How can I install the Skinny Dongle software if it has failed to automatically install from the dongle itself? In the rare instance when you are unable to get the software to install from the Skinny Dongle you can try to use the following process ...
    Date Updated: 17/05/2018
  6. How do I activate roaming on my phone? You don’t need to do anything, just turn your phone on when you land in your destination where Skinny has roaming coverage and it will work. Some phones turn data roaming off by default, so if you want to use data while roaming, it’s a go...
    Date Updated: 04/07/2016
  7. Get the Skinny App for your mobile device Where can I download the Skinny Mobile App? For Android 2.2 and newer, you can get it here. For iOS 6 and newer you can get it here....
    Date Updated: 04/07/2016
  8. Buying a new Skinny Handset or SIM Card     Where can I buy a new Skinny mobile SIM? Skinny Mobile SIM Cards are purchasable at our Online Shop and purchase our SIM cards for only $2. [GST Included and there is no shipping fee!] Alternatively, customers can purchase Skinny SIM Cards ...
    Date Updated: 20/04/2018
  9. Call diversion/forwarding Can I forward calls to another phone?  Unfortunately Skinny does not currently support call forwarding....
    Date Updated: 04/07/2016
  10. My e-mail doesn’t work? This could be because there is no connection to the internet or it could be something to do with your email provider. If you are not connected to the internet, you will need to check the connection to your modem from your device and also that your mo...
    Date Updated: 04/07/2016
  11. No top up within 12 months If I don't top up, how long before my phone number becomes inactive? Will I be notified before it happens? Your phone number will be marked as inactive 12 months after your last top up. This means you will only be able to make emergency calls...
    Date Updated: 04/07/2016
  12. Why is my roaming data being used up even if I am not accessing the internet on my phone? While you may not be using your internet browser, it’s likely your phone is still using the net in the background – such as retrieving emails, getting social media notifications, or auto-updating apps. In order to not use mobile data while yo...
    Date Updated: 31/08/2018
  13. What’s a PUK1 code? Where do I find it? What is a PUK1 code, and where do I find it? PUK stands for PIN unlock Key.  The PUK1 code is a number used by Skinny for activation of SIM cards and site registration esepcially for data only devices. The PUK1  is also required to unlock SIM car...
    Date Updated: 04/07/2016
  14. How do I activate my Roaming Add-On from overseas? You are able to activate your Roaming Add-On either by texting the word "BUY" and the name of the Add-On to 2424 or you can purchase using our Skinny app or by visiting skinny.co.nz...
    Date Updated: 04/07/2016
  15. Unlock Skinny Sony Ericsson phones How do I unlock my Skinny Sony Ericsson phone to use it on another network?  1. Get the Unlock code from us by logging into Skinny.co.nz (there may be a charge for this if the device has not been used for up to 9 months, Skinny terms and condi...
    Date Updated: 17/05/2018
  16. Do the International Calling minutes rollover? No, they don't....
    Date Updated: 04/07/2016
  17. Cannot log in to website using an Android phone or tablet How do I log in to the Skinny website using an Android phone or Tablet? If you are trying to log in to the Skinny website using your Android phone or Tablet, and you find that you cannot log in, follow these steps to have access to your account whe...
    Date Updated: 04/07/2016
  18. Security code for stored credit card What is my credit card's security code? Your credit card registration code also known as "security code" is a 4 digit number that you create when you register a stored credit card or debit card online on skinny.co.nz. It's NOT the same as...
    Date Updated: 04/07/2016
  19. How do I set up Internet and MMS on my Android device? How can I setup Internet and MMS on my Android device? In most cases your MMS setting will automatically be set however we do know that sometimes these settings can be altered or changed.  If you do need to set these back up again, you can foll...
    Date Updated: 04/04/2017
  20. Why does my connection keep dropping/disconnecting? This may be due to interference from appliances such as a microwave or a cordless phone. The best solution is to keep the modem as far away from these appliances as possible....
    Date Updated: 04/07/2016