Results 61 - 80 of 172 of Recent Answers
  1. Get the Skinny App for your mobile device Where can I download the Skinny Mobile App? For Android 2.2 and newer, you can get it here. For iOS 6 and newer you can get it here....
    Date Updated: 04/07/2016
  2. Buying a new Skinny Phone or SIM Where can I buy a new Skinny mobile or SIM? You can buy our devices or SIM cards online or from selected partner stores: The Warehouse, Noel Leeming, Smith City, JB HiFi, Paper Plus, New World, Pak'n Save, and Countdown, Mighty ape and Bet...
    Date Updated: 02/08/2017
  3. Because the minutes in the Roaming Add-Ons are for incoming and outgoing calls, does this mean I won’t be charged $1 for receiving a voicemail? That is correct! If you have a Roaming Add-On then calls to check your voicemail will come from your minutes in your Add-On....
    Date Updated: 04/07/2016
  4. Call diversion/forwarding Can I forward calls to another phone?  Unfortunately Skinny does not currently support call forwarding....
    Date Updated: 04/07/2016
  5. My e-mail doesn’t work? This could be because there is no connection to the internet or it could be something to do with your email provider. If you are not connected to the internet, you will need to check the connection to your modem from your device and also that your mo...
    Date Updated: 04/07/2016
  6. No top up within 12 months If I don't top up, how long before my phone number becomes inactive? Will I be notified before it happens? Your phone number will be marked as inactive 12 months after your last top up. This means you will only be able to make emergency calls...
    Date Updated: 04/07/2016
  7. How to set up your Skinny Broadband Modem To set up your modem, watch our set up video here. You can also find instructions in the Skinny Instruction booklet located here....
    Date Updated: 04/07/2016
  8. Why is my roaming data being used up even if I am not accessing the internet on my phone? While you may not be using your internet browser, it’s likely your phone is still using the net in the background – such as retrieving emails, getting social media notifications, or auto updating apps. If you want to be sure not to use mobile...
    Date Updated: 04/04/2017
  9. What’s a PUK1 code? Where do I find it? What is a PUK1 code, and where do I find it? PUK stands for PIN unlock Key.  The PUK1 code is a number used by Skinny for activation of SIM cards and site registration esepcially for data only devices. The PUK1  is also required to unlock SIM car...
    Date Updated: 04/07/2016
  10. How do I activate my Roaming Add-On from overseas? You are able to activate your Roaming Add-On either by texting the word "BUY" and the name of the Add-On to 2424 or you can purchase using our Skinny app or by visiting skinny.co.nz...
    Date Updated: 04/07/2016
  11. Unlock Skinny Sony Ericsson phones How do I unlock my Skinny Sony Ericsson phone to use it on another network? 1. Get the Unlock code from us by logging into Skinny.co.nz (there may be a charge for this if the device has not been used for upto 9 months, Skinny terms and condit...
    Date Updated: 04/07/2016
  12. Do the International Calling minutes rollover? No, they don't....
    Date Updated: 04/07/2016
  13. Cannot log in to website using an Android phone or tablet How do I log in to the Skinny website using an Android phone or Tablet? If you are trying to log in to the Skinny website using your Android phone or Tablet, and you find that you cannot log in, follow these steps to have access to your account whe...
    Date Updated: 04/07/2016
  14. Security code for stored credit card What is my credit card's security code? Your credit card registration code also known as "security code" is a 4 digit number that you create when you register a stored credit card or debit card online on skinny.co.nz. It's NOT the same as...
    Date Updated: 04/07/2016
  15. How do I set up Internet and MMS on my Android device? How can I setup Internet and MMS on my Android device? In most cases your MMS setting will automatically be set however we do know that sometimes these settings can be altered or changed.  If you do need to set these back up again, you can foll...
    Date Updated: 04/04/2017
  16. Why does my connection keep dropping/disconnecting? This may be due to interference from appliances such as a microwave or a cordless phone. The best solution is to keep the modem as far away from these appliances as possible....
    Date Updated: 04/07/2016
  17. Does Skinny offer 4G Does Skinny have 4G? Skinny does support 4G in over 95 locations across New Zealand. You can find 4G coverage here: http://www.skinny.co.nz/coverage/#4G...
    Date Updated: 04/07/2016
  18. Credit transfer Can I transfer my credit to another Skinny number? Yes, you can transfer credit from your Skinny Account to another Skinny customer using the Skinny Mobile Menu (dial *888#, then select other stuff from the menu), the website or through the text sh...
    Date Updated: 04/07/2016
  19. Checking your balance How do I check my remaining account balances? You can check your remaining account balances in the Dashboard section, by txting BAL to 2424, by calling 204 or by using the Skinny Mobile App. Simply follow the voice / on screen prompts to view yo...
    Date Updated: 04/07/2016
  20. Address book transfer How can I transfer my address book details to my new phone? Got a new phone? Need an easy way to transfer your existing contacts? Not to worry, you've got some options which you can easily transfer your contacts to your new phone without havi...
    Date Updated: 04/04/2017