1. Dual SIM Phones on Skinny Mobile Some dual SIM phones are compatible with Skinny, however, we cannot guarantee a complete service when two SIM cards are being used in the device. When a second SIM is introduced in a device, this may disrupt the signal required by the Skinny SIM, ...
    Date Updated: 06/07/2020
  2. Are your text messages appearing as a different number? Are your text messages appearing as a different number? Have you recently joined Skinny and have brought your number over from a different provider? Are your friends or family receiving text messages from a different number rather than the number yo...
    Date Updated: 04/08/2020
  3. How can I get my GST receipts? Did you know that you can also retrieve your own invoices and GST receipts via the Skinny Mobile 'Dashboard' / Skinny Direct 'Your Account' tab?  Skinny Mobile Dashboard Log in using the registered email address and password Se...
    Date Updated: 01/10/2018
  4. Failed Debit/Credit Card/ Voucher Top-up Failed Voucher   It could be as simple as an incorrectly entered recharge number, try re - entering in the recharge number again to check if you put in the numbers correctly. If you have entered in your recharge number incorrectly 5 times, your...
    Date Updated: 06/07/2020
  5. Not sure how much data you’ll need while roaming? This information is a guide only Estimates in the table below are based on average device data usage on a 3G network, doing one activity at a time. On a 4G network, the average device data usage may be more than double what's shown in the table...
    Date Updated: 05/08/2020