1. What’s a PUK1 code? Where do I find it? What is a PUK1 code, and where do I find it? PUK stands for PIN unlock Key.  The PUK1 code is a number used by Skinny for activation of SIM cards and site registration esepcially for data only devices. The PUK1  is also required to unlock SIM car...
    Date Updated: 04/07/2016
  2. 4G phones on Skinny Will my 4G phone work on Skinny? We use Spark’s 4G network which operates on the 1800 MHz frequency. This is available in over 95 locations across New Zealand including Auckland, Wellington, Christchurch, Rotorua and Queenstown. So if your ...
    Date Updated: 04/07/2016
  3. Will my phone work in the place I’m travelling to? Check out our Roaming Add-Ons to find out.  If the country you are travelling to isn't listed, we recommend you get a SIM from the local provider in the country you are travelling in. Just make sure to check your phone is compatible....
    Date Updated: 04/04/2017
  4. Does 4G cost extra? Does it cost extra to use 4G on Skinny? It doesn’t cost extra to use 4G and you can use your existing Skinny SIM for access to 4G. However, you will need a 4G compatible device....
    Date Updated: 04/07/2016
  5. How do we know when you used your data? How do we know how much data you have used ? How do we know when you used your data? There are two things that the system looks at to calculate when you used your data: 1. When you turned your data on (Session start time) Our systems do not reco...
    Date Updated: 04/07/2016
  6. Auto top-up Can I top-up my Skinny account automatically?   You can set up an Auto Top-Up for your account at a certain date and time OR when your balance falls below a certain amount. For example, you can set a top-up every fortnight at 9 pm. If you're ...
    Date Updated: 29/06/2018
  7. Problems registering online I can’t register online. What is the problem?   If you are having problems setting up your Skinny Mobile online account, make sure you have: Activated your Skinny SIM card.  Entered in the correct mobile number. If you're new to Ski...
    Date Updated: 18/02/2019
  8. How do I change my Wi-Fi Password? Log into the modem by typing 192.168.1.254 into the address bar. When prompted to enter in the username and password.  (These are both 'admin') Click on settings Click on WLAN settings Click on WLAN basic settings. Look for SSID name. T...
    Date Updated: 27/11/2018
  9. Credit/Debit card Top-Ups in Skinny App How can I use my debit or credit card to top-up in the Skinny App? To top-up with a credit or debit card in the Skinny App, you must have registered the card online first. To do this, log in to your Dashboard and go to "Settings", then "Stored cr...
    Date Updated: 15/05/2018