1. Checking your balance How do I check my remaining account balances? Skinny Mobile Balance - For the easiest balance and account related checks, we'd recommend downloading the Skinny Mobile App from the App store. You can also check by texting BALANCE to 2424, by ...
    Date Updated: 07/10/2020
  2. How to connect to the internet while roaming overseas Issues with Data Roaming Having trouble accessing the Internet while roaming? Don't worry, we've got a checklist below that might help solve the issue! Do you have Data Roaming activated your handset?  Do you have an active Roaming Add-o...
    Date Updated: 06/07/2020
  3. Overage for plan excess What happens if I run out of my allocated minutes, texts or data before my Plan is due to renew?Minutes and Texts If you run out of your allocated minutes or texts before your Plan is due to renew, any extra minutes or texts used will be charged...
    Date Updated: 10/12/2020
  4. Call Waiting With Call Waiting, you'll know when someone is trying to reach you, even if you're on another call. Call waiting is only available on certain phones, and to learn how to use this feature on your mobile device, head on below! To use Call Wai...
    Date Updated: 16/10/2020
  5. Broadband not working Unlimited Broadband We're sorry to hear your unlimited broadband is not working. Please check which scenario below is more relevant to you. Scenario 1 - If you're getting connected with us and your broadband is not working, there are a ...
    Date Updated: 08/04/2021