1. Because the minutes in the Roaming Add-Ons are for incoming and outgoing calls, does this mean I won’t be charged $1 for receiving a voicemail? That is correct! If you have a Roaming Add-On then calls to check your voicemail will come from your minutes in your Add-On.    ...
    Date Updated: 02/05/2018
  2. What happens if I run out of data?  It’s super easy to keep track of your usage on your Skinny Wireless 4G Broadband dashboard and you can check how much data you have left by logging into your account at skinny.co.nz. It’s updated in real time so you know exactly what y...
    Date Updated: 19/11/2019
  3. Why can’t I send a text message to 2424? 2424 is Skinny's toll-free Premium Text-only Number which allows customers to purchase Plans, Add-ons, and find out what their mobile number is.Premium text service charges are often used for subscriptions and premium fees are usually a one-time...
    Date Updated: 25/05/2020
  4. Skinny Gifting - FAQs FAQ's - Gifting   I'm not on a Rollover Plan. Can I still gift Data or Minutes? Nope, you can't gift Data or Minutes but you can still transfer Top-up credit even if you aren't on a Rollover Plan. Do I need to be on a Plan to...
    Date Updated: 01/05/2019
  5. Why should I update my Skinny App?   To ensure you keep up with all the new improvements and changes, we recommend updating your app frequently. Since we have recently made some tweaks, give your app an update or you'll miss out on heaps of the cool stuff!  Click here or mor...
    Date Updated: 16/07/2018
  6. What’s a Lot/DP number and why have I been asked for it? Sometimes your street number may not be in our address database yet. This often happens when the address is newly created, in the situation of a subdivision or new build for example. In these situations we need to create your address in the database ...
    Date Updated: 19/05/2017
  7. Can I see if a device I am purchasing is Blacklisted? If you are looking at purchasing a mobile phone, it always pays to make sure the phone you are buying isn't blacklisted. If you are buying the phone from a retailer then you shouldn't have any problems however when purchasing second hand th...
    Date Updated: 12/05/2017
  8. Overseas Roaming Add-Ons & Rates Making Overseas Roaming Easy Keep an eye on your spending by grabbing an Add-On. That way you only use what you've paid for, plus it's a little more cost effective. You don't have to be on a plan to buy these, just a Skinny customer. R...
    Date Updated: 21/05/2020
  9. International Calling Add-Ons and Texting Rates Making International Calling Easy We know how important it is to stay in touch with friends and family who are overseas. Because we love making things super easy, we have only two international calling pack. Aussie Chat - 120 minutes to use for 30-d...
    Date Updated: 21/05/2020
  10. Calling, Texting & Data not working Help is on the way!  We have an awesome step by step interactive device help section on the website which can help you troubleshoot issues with calling (Enabling 3G/WCDMA), texting (updating SMSc number) and data (APN Settings) with either your Appl...
    Date Updated: 21/05/2020
  11. Lost or Stolen Device / SIM       What can I do   If you have lost your Skinny Mobile device or SIM, you can initiate a temporary or permanent block on your SIM / Device to prevent someone from it.  If your device has been stolen, we recommend you contact the police rega...
    Date Updated: 20/05/2020
  12. Voicemail To set up and check voicemail:- You can set up your voicemail by dialling 789 from your Skinny Mobile.- You can check your voicemail by dialling 222 from your Skinny Mobile or 0204VOICEM from another number- A text notification will be sent to your p...
    Date Updated: 21/05/2020
  13. Unsupported Services   Skinny Mobile does not currently support the following services (listed below) as we are a value service provider. We try our best to cut costs so our customers reap the benefits of our high quality, low cost service.    1. Calls to 0900 numbers...
    Date Updated: 21/05/2020
  14. What is the answer message service? Is it different to voicemail? Answer Machine Service The "Answer Message Service" is an alternative to voicemail. With this service, when you’re unable to answer a phone call the caller will hear a message that you’ve pre-recorded. For example, you could say something...
    Date Updated: 21/05/2020
  15. Why is the Wireless Broadband activation page blank? This is most likely because you have an ad blocker in place. You can temporarily disable this and then activate your modem....
    Date Updated: 10/03/2017
  16. Skinny NZ Travel SIM FAQs Skinny has launched a range of SIM cards designed to cater for visitors to New Zealand! FAQs: Can I still use the 3G network even though it says it’s a 4G SIM? Yes, you can! The indication on the packaging is just branding to let customers know...
    Date Updated: 11/10/2018
  17. Notes on Data calculation You can see your data usage and charges in the Skinny Dashboard: Account History section. You must be registered on this website to see this information. You can register here. We want you to be able to clearly see and understand the amount of data ...
    Date Updated: 04/05/2017
  18. How do I manage my Skinny unlimited Broadband Account?     You can login by clicking here! All you will be needing is your registered email address and password and you're good to go. Once you're logged into the Skinny Unlimited Dashboard, you can make payments and change or remove your card ...
    Date Updated: 19/12/2018
  19. Skinny Unlimited Broadband FAQs Below is a list of commonly asked questions about Skinny Unlimited Broadband Please choose a category below to take you straight to that section. GeneralGetting Skinny Unlimited BroadbandAbout the Skinny Unlimited ModemYour Skinny Unlimited Broadband...
    Date Updated: 04/03/2020
  20. Why can’t I top up or transfer my Skinny Mobile credit to my broadband account instead of using a debit/credit card? Skinny Unlimited Broadband is only available using a credit or debit card. Your account doesn’t hold credit like a Skinny Mobile account does, so you can’t transfer credit into the Skinny Unlimited account. This also means there’s n...
    Date Updated: 16/01/2017