Results 21 - 40 of 172 of Recent Answers
  1. My Skinny Unlimited Broadband (ADSL or VDSL) keeps disconnecting There are a lot of factors that can make an internet connection less reliable. In many cases it’s something quick and easy you can sort with your equipment.   WiFi issues The first problem that’s easy to eliminate is WiFi issues. If you ...
    Date Updated: 16/01/2017
  2. Connection process for DSL When you sign up for Skinny unlimited we’ll hook your place up with the fastest type of connection available at the address. If you can’t get UFB at your address, we’ll connect you up on either ADSL or VDSL, whichever is the fastest...
    Date Updated: 16/01/2017
  3. Connection process for Fibre When you sign up for Skinny Unlimited we’ll hook your place up with the fastest type of connection available at the address. If you’re lucky enough to have Fibre available in your street this means we’ll connect you up on the latest...
    Date Updated: 16/01/2017
  4. How do I set up my Skinny Unlimited HG659 modem? The Skinny Unlimited modem is an all-in-one powerful modem/router for use with your new Skinny Unlimited Broadband connection. It is a Huawei HG659. It’ll work for ADSL, VDSL or Fibre.   Front: Back: Specifications: 1x ADSL/VDSL port (label...
    Date Updated: 16/01/2017
  5. How do I change my WiFi settings Your Skinny Unlimited HG659 modem will have arrived with a super-secure, unique wireless network name (SSID) and password by default. Some people do like to customise these to make them easier to remember though. Here’s how you’d go about...
    Date Updated: 16/01/2017
  6. What speed can I expect? At Skinny we want to make sure you have the best internet you can get, so we’ll connect you on the best connection type available at your address.   Our modem supports ADSL, VDSL and UFB connections. Depending on where you live there can be a ...
    Date Updated: 16/01/2017
  7. My internet is not working and I’m on Fibre In the event your UFB line stops working there are a number of steps to help work out where the issue lies. It’s important that you go through these steps, as most of the time internet troubles can be down to something easily fixable with your ...
    Date Updated: 16/01/2017
  8. My internet isn’t working and I’m on ADSL or VDSL In the event your Skinny Unlimited Broadband stops working, there are a number of steps to help work out where the issue lies. It’s important that you go through these steps, as most of the time internet troubles can be down to something easily...
    Date Updated: 16/01/2017
  9. The quality of my Skinny Unlimited Broadband (Fibre) is poor (it’s dropping out or too slow) There are a lot of factors which can make an internet connection less reliable (slow or unstable). In many cases it’s something quick and easy you can sort with your equipment.   There are a few common causes of slow internet: Wireless signal...
    Date Updated: 16/01/2017
  10. How can I get faster and more stable WiFi Customers often tell us that their internet isn’t working, and it’s really just their WiFi. There’s a lot of confusion about what your internet connection is and what WiFi is and this is totally understandable.              ...
    Date Updated: 17/01/2017
  11. Factory resetting your Skinny Unlimited HG659 modem In some cases a modem may need to be reset back to factory settings. This is different to a reboot or restart (turning it off and then back on again) as it’ll lose any changes you’ve made to the settings. Some people like to change their ...
    Date Updated: 16/01/2017
  12. How do I carry out a Speed Test? If you’re experiencing buffering when watching online TV, or pages are taking a while to load, it’s a good idea to run a speed test to check if that’s the issue. When we at Skinny hear you’re having speed issues, we want to ge...
    Date Updated: 16/01/2017
  13. My Skinny Unlimited Broadband (ADSL or VDSL) is too slow There are a lot of factors which can contribute to a slow internet connection. In many cases it’s something quick and easy you can sort with your equipment.   The most common causes of slow internet are: Wireless signal strength Other devices...
    Date Updated: 17/01/2017
  14. Skinny Unlimited Broadband 24 month term Offer Summary Skinny Unlimited Broadband 24 month term Offer Summary Updated 1 August 2017 These terms and conditions apply in addition to our Broadband Terms and Conditions, and any other specific terms and conditions applying to your Skinny Unlimited Broadband...
    Date Updated: 01/08/2017
  15. Skinny Unlimited Broadband no contract term Offer Summary Skinny Unlimited Broadband [no contract option) Offer Summary Updated 1 August 2017 These terms and conditions apply in addition to our Broadband Terms and Conditions, and any other specific terms and conditions applying to your Skinny Unlimited Br...
    Date Updated: 01/08/2017
  16. What debit/credit cards do you accept? Visa and Mastercard Skinny supports both Visa and Mastercard Debit and Credit cards. You can do one off Top-Ups with these cards and you can also load these cards on to your account so that an auto Top-Up can be set up.   Cards we don't accept:...
    Date Updated: 10/11/2017
  17. Internet and Mobile Phone Safety   Being with Skinny Mobile means you can have fun and get amongst it with your friends and family when you use your phone. But, if you're receiving upsetting or offensive texts, video and messages, photo messages or phone calls, then the fun s...
    Date Updated: 17/11/2016
  18. Data roaming troubleshooting The following are steps to help troubleshoot data roaming issues:    Step 1 - Ensure you have data roaming activated on your device. Step 2 - Ensure you have an active data roaming plan Step 3 - Ensure you have the right APN setting in your device....
    Date Updated: 27/09/2016
  19. How do I report problems such as security issues? We take security very seriously at Skinny and work hard to ensure your data is kept safe. If you believe you have found a security issue in our website or service, please report it to our support team via this link....
    Date Updated: 19/12/2016
  20. Call Me Back Service I need to make a call but I don't have any credit. What can I do? If you’ve run out of credit and need someone to get in touch with you urgently, you can use our 'Call me back' service. This service sends a free text message t...
    Date Updated: 19/12/2016