Results 21 - 40 of 172 of Recent Answers
  1. How do I change my address? Moving to a plush new pad and need to let us know so we can move your Skinny Unlimited connection? No problem at all! In a few simple steps we can have you up and running in your new place ASAP. The more notice of the moving date you can give us the ...
    Date Updated: 16/01/2017
  2. How do I change my plan? Have you found out that Fibre is now available in your area? Or do you want to move to Skinny Wireless? No problem - just get in touch with our team by calling 0800 4 SKINNY to get the ball rolling. From there on we will be in touch via email to upda...
    Date Updated: 16/01/2017
  3. How do I update my account details? Need to change your email address or phone number we have on the account? Not a problem, you can change this information in a few easy steps.   Contact our helpful support team on 0800 4 SKINNY and let them know that you want to change something As...
    Date Updated: 16/01/2017
  4. How do I do an isolation test to fix my ADSL / VDSL Connection? When your internet is slow or not working at all, an isolation test can often fix your problem straight away! We might also ask you to do one so that we can see whether the issue you’re having is being caused by something within your home (e.g....
    Date Updated: 17/01/2017
  5. My Skinny Unlimited Broadband (ADSL or VDSL) keeps disconnecting There are a lot of factors that can make an internet connection less reliable. In many cases it’s something quick and easy you can sort with your equipment.   WiFi issues The first problem that’s easy to eliminate is WiFi issues. If you ...
    Date Updated: 16/01/2017
  6. Connection process for DSL When you sign up for Skinny unlimited we’ll hook your place up with the fastest type of connection available at the address. If you can’t get UFB at your address, we’ll connect you up on either ADSL or VDSL, whichever is the fastest...
    Date Updated: 16/01/2017
  7. Connection process for Fibre When you sign up for Skinny Unlimited we’ll hook your place up with the fastest type of connection available at the address. If you’re lucky enough to have Fibre available in your street this means we’ll connect you up on the latest...
    Date Updated: 16/01/2017
  8. How do I set up my Skinny Unlimited HG659 modem? The Skinny Unlimited modem is an all-in-one powerful modem/router for use with your new Skinny Unlimited Broadband connection. It is a Huawei HG659. It’ll work for ADSL, VDSL or Fibre.   Front: Back: Specifications: 1x ADSL/VDSL port (label...
    Date Updated: 16/01/2017
  9. How do I change my WiFi settings Your Skinny Unlimited HG659 modem will have arrived with a super-secure, unique wireless network name (SSID) and password by default. Some people do like to customise these to make them easier to remember though. Here’s how you’d go about...
    Date Updated: 16/01/2017
  10. What speed can I expect? At Skinny we want to make sure you have the best internet you can get, so we’ll connect you on the best connection type available at your address.   Our modem supports ADSL, VDSL and UFB connections. Depending on where you live there can be a ...
    Date Updated: 16/01/2017
  11. My internet is not working and I’m on Fibre In the event your UFB line stops working there are a number of steps to help work out where the issue lies. It’s important that you go through these steps, as most of the time internet troubles can be down to something easily fixable with your ...
    Date Updated: 16/01/2017
  12. My internet isn’t working and I’m on ADSL or VDSL In the event your Skinny Unlimited Broadband stops working, there are a number of steps to help work out where the issue lies. It’s important that you go through these steps, as most of the time internet troubles can be down to something easily...
    Date Updated: 16/01/2017
  13. The quality of my Skinny Unlimited Broadband (Fibre) is poor (it’s dropping out or too slow) There are a lot of factors which can make an internet connection less reliable (slow or unstable). In many cases it’s something quick and easy you can sort with your equipment.   There are a few common causes of slow internet: Wireless signal...
    Date Updated: 16/01/2017
  14. How can I get faster and more stable WiFi Customers often tell us that their internet isn’t working, and it’s really just their WiFi. There’s a lot of confusion about what your internet connection is and what WiFi is and this is totally understandable.              ...
    Date Updated: 17/01/2017
  15. Factory resetting your Skinny Unlimited HG659 modem In some cases a modem may need to be reset back to factory settings. This is different to a reboot or restart (turning it off and then back on again) as it’ll lose any changes you’ve made to the settings. Some people like to change their ...
    Date Updated: 16/01/2017
  16. How do I carry out a Speed Test? If you’re experiencing buffering when watching online TV, or pages are taking a while to load, it’s a good idea to run a speed test to check if that’s the issue. When we at Skinny hear you’re having speed issues, we want to ge...
    Date Updated: 16/01/2017
  17. My Skinny Unlimited Broadband (ADSL or VDSL) is too slow There are a lot of factors which can contribute to a slow internet connection. In many cases it’s something quick and easy you can sort with your equipment.   The most common causes of slow internet are: Wireless signal strength Other devices...
    Date Updated: 17/01/2017
  18. What debit/credit cards do you accept? Visa and Mastercard Skinny supports both Visa/Mastercard/Debit and Credit cards from most major banks. You can do one-off Top-Ups with these cards and you can also load these cards on to your account so that an auto Top-Up can be set up.   Cards we ...
    Date Updated: 17/05/2018
  19. Internet and Mobile Phone Safety   Being with Skinny Mobile means you can have fun and get amongst it with your friends and family when you use your phone. But, if you're receiving upsetting or offensive texts, video and messages, photo messages or phone calls, then the fun s...
    Date Updated: 17/11/2016
  20. How do I report problems such as security issues? We take security very seriously at Skinny and work hard to ensure your data is kept safe. If you believe you have found a security issue in our website or service, please report it to our support team via this link....
    Date Updated: 19/12/2016