1. Why can’t I top up or transfer my Skinny Mobile credit to my broadband account instead of using a debit/credit card? Skinny Unlimited Broadband is only available using a credit or debit card. Your account doesn’t hold credit like a Skinny Mobile account does, so you can’t transfer credit into the Skinny Unlimited account. This also means there’s n...
    Date Updated: 16/01/2017
  2. Can I return the Skinny Unlimited modem if I change my mind? So Skinny Unlimited Broadband’s not for you? Sorry to hear that! But it’s no problem - you can change your mind in the first 7 days and send the modem back to us. As long as it’s still in the box, it should be sweet. Give us a call ...
    Date Updated: 19/04/2017
  3. What does it mean if there’s no port available? Sometimes, when we put in a request for Chorus to make your connection, they let us know that there are no ports available at your local cabinet. This is called being a “port waiter,” and, unfortunately, if it’s happened to you, it means th...
    Date Updated: 16/01/2017
  4. How do I transfer my account into someone else’s name? So you’re moving out of your place and you want to leave the connection there? Not a problem! All you need to do is let us know and this can be done in a couple of days. If you are in a contract then it needs a little more work but we can defin...
    Date Updated: 23/01/2017
  5. How do I do an isolation test to fix up my Fibre connection? When your internet is slow or not working at all, an isolation test can often fix your problem straight away! We might also ask you to do one so that we can see whether the issue you’re having is being caused by the WiFi or something a technici...
    Date Updated: 17/01/2017
  6. Is Fibre available in my area? We all want the amazing reliability and stability that comes from a Fibre connection so it’s understandable that you would want to check if this has become available to you at your property since you have signed up with Skinny Unlimited! You ma...
    Date Updated: 23/01/2017
  7. How do I update my payment details? Do you have a new card that you need to apply to your Skinny Unlimited account? No problem at all! You can do this in a few easy steps.   Log in to your Skinny Unlimited account using your email address and password. Head to your payment details p...
    Date Updated: 10/02/2017
  8. How do I change my address? Moving to a plush new pad and need to let us know so we can move your Skinny Unlimited connection? No problem at all! In a few simple steps we can have you up and running in your new place ASAP. The more notice of the moving date you can give us the ...
    Date Updated: 16/01/2017
  9. How do I change my plan? Have you found out that Fibre is now available in your area? Or do you want to move to Skinny Wireless? No problem - just get in touch with our team by calling 0800 4 SKINNY to get the ball rolling. From there on we will be in touch via email to upda...
    Date Updated: 16/01/2017
  10. How do I update my account details? Need to change your email address or phone number we have on the account? Not a problem, you can change this information in a few easy steps.   Contact our helpful support team on 0800 4 SKINNY and let them know that you want to change something As...
    Date Updated: 16/01/2017
  11. How do I do an isolation test to fix my ADSL / VDSL Connection? When your internet is slow or not working at all, an isolation test can often fix your problem straight away! We might also ask you to do one so that we can see whether the issue you’re having is being caused by something within your home (e.g....
    Date Updated: 17/01/2017
  12. My Skinny Unlimited Broadband (ADSL or VDSL) keeps disconnecting There are a lot of factors that can make an internet connection less reliable. In many cases it’s something quick and easy you can sort with your equipment.   WiFi issues The first problem that’s easy to eliminate is WiFi issues. If you ...
    Date Updated: 16/01/2017
  13. Connection process for DSL When you sign up for Skinny unlimited we’ll hook your place up with the fastest type of connection available at the address. If you can’t get UFB at your address, we’ll connect you up on either ADSL or VDSL, whichever is the fastest...
    Date Updated: 16/01/2017
  14. Connection process for Fibre When you sign up for Skinny Unlimited we’ll hook your place up with the fastest type of connection available at the address. If you’re lucky enough to have Fibre available in your street this means we’ll connect you up on the latest...
    Date Updated: 16/01/2017
  15. How do I set up my Skinny Unlimited HG659 modem? The Skinny Unlimited modem is an all-in-one powerful modem/router for use with your new Skinny Unlimited Broadband connection. It is a Huawei HG659. It’ll work for ADSL, VDSL or Fibre.   Front: Back: Specifications: 1x ADSL/VDSL port (label...
    Date Updated: 16/01/2017
  16. How do I change my WiFi settings Your Skinny Unlimited HG659 modem will have arrived with a super-secure, unique wireless network name (SSID) and password by default. Some people do like to customise these to make them easier to remember though. Here’s how you’d go about...
    Date Updated: 16/01/2017
  17. What speed can I expect? At Skinny we want to make sure you have the best internet you can get, so we’ll connect you on the best connection type available at your address.   Our modem supports ADSL, VDSL and UFB connections. Depending on where you live there can be a ...
    Date Updated: 16/01/2017
  18. My internet is not working and I’m on Fibre In the event your UFB line stops working there are a number of steps to help work out where the issue lies. It’s important that you go through these steps, as most of the time internet troubles can be down to something easily fixable with your ...
    Date Updated: 16/01/2017
  19. My internet isn’t working and I’m on ADSL or VDSL In the event your Skinny Unlimited Broadband stops working, there are a number of steps to help work out where the issue lies. It’s important that you go through these steps, as most of the time internet troubles can be down to something easily...
    Date Updated: 16/01/2017
  20. The quality of my Skinny Unlimited Broadband (Fibre) is poor (it’s dropping out or too slow) There are a lot of factors which can make an internet connection less reliable (slow or unstable). In many cases it’s something quick and easy you can sort with your equipment.   There are a few common causes of slow internet: Wireless signal...
    Date Updated: 16/01/2017