1. Skinny Wireless 4G Broadband Offer Summary SERVICE OVERVIEW Skinny Broadband is a fast broadband service for residential customers in urban areas. It connects your home to our network via a 4G wireless connection to your house. That means the throughput on your connection should be higher th...
    Date Updated: 19/11/2019
  2. Pick my own Skinny number If you have an online account, you can search for a new Skinny number that starts with 0204, followed by 6 digits of your choosing and we'll see if it is available for purchase! To do this, you must first have a Skinny SIM. Once you are signe...
    Date Updated: 31/05/2019
  3. Skinny Contact Details How do I get in touch with Skinny for help? We have a chat service on http://skinny.co.nz/help, or you can call us Monday - Friday from 8 am to 7 pm and on Saturday from 9 am to 5:30 pm by dialling 0800 475 4669 or 204 on your Skinny phone. Before...
    Date Updated: 29/11/2019
  4. Credit transfer Can I transfer my credit to another Skinny number? Yes, you can transfer credit from your Skinny Account to another Skinny customer using the Skinny Mobile Menu (dial *888#, then select other stuff from the menu), the website or through the text sh...
    Date Updated: 04/07/2016
  5. PIN and PUK1 Numbers What are PIN and PUK1 numbers? When do I need them? PIN (Personal Identity Number) is an access code which can be used to secure your mobile phone, SIM card or Voicemail from being accessed by others.   You can set up a PIN number for your phone ...
    Date Updated: 04/07/2016
  6. Lost or stolen device or SIM My device / SIM card has been lost or stolen. What can I do? If you have lost your Skinny device or SIM, you can initiate a temporary block on your SIM to prevent someone from using your credit. If your device or SIM has been stolen, we recommend ...
    Date Updated: 04/07/2016
  7. Unlocking handset How can I unlock my Skinny phone?  If your phone has been set up to only work with a Skinny Mobile SIM card, and you want to use it with another network’s SIM card, you will need to obtain an unlock code from us. An unlock fee may apply: If...
    Date Updated: 16/05/2018
  8. How to check if a number is with Skinny Mobile How can I check if a number I want to call is on Skinny Mobile? To check if a number is with Skinny Mobile, send the number in a text message to 300. You will then receive an automatic response which will confirm if the number is with Skinny Mobil...
    Date Updated: 07/02/2018
  9. SIM Only purchase Can I buy a SIM only?  Absolutely, you can buy just SIM card from one of our channel partners or from our online store. If you plan on using your current device, make sure your device is compatible before buying a SIM as no refunds will be availab...
    Date Updated: 15/05/2018
  10. Unwanted calls or texts I am receiving unwanted Spam texts. How can I stop them? What is text Spam? Unsolicited commercial messages promoting goods and services that are text to your mobile phone when you have not agreed to receive them.   What is not text Spam? Messag...
    Date Updated: 04/07/2016
  11. Leaving Skinny I want to move to another mobile service provider. Do I need to cancel my account?  Skinny Mobile is a prepay only mobile service provider so you don't need to cancel your account. Your account will automatically deactivate if it has not been...
    Date Updated: 15/05/2018
  12. Promo code is not valid I've entered a valid Promo Code again but it seems to be used already. What's happening? Our Promo Codes have a 10 minute hold period on a specific purchase/cart session. This means that if you applied the code to your purchase/cart ses...
    Date Updated: 04/07/2016
  13. Lost / stolen device while roaming overseas I've lost my phone while travelling overseas. What can I do?  If you have lost your device while overseas you can block your SIM so nobody else can take advantage of your account. You can block your SIM from within the Dashboard section. ...
    Date Updated: 04/07/2016
  14. How to setup your u2800 for MMS/Internet I can't send MMS or browse the internet on my Huawei U2800. How do I fix that? Here's a Video of the MMS setup. Text instructions are below.   Here's how to setup data (APN) on the phone: Here are the steps to go about checking and ...
    Date Updated: 04/07/2016
  15. Why doesn’t my Facebook/social media page work? The website you are trying to access might be down or you may not be connected to the internet. If the page is down then you will need to try again later on. If you are not connected to the internet, you will need to check the connection to your mo...
    Date Updated: 04/07/2016
  16. How do I report problems such as security issues? We take security very seriously at Skinny and work hard to ensure your data is kept safe. If you believe you have found a security issue in our website or service, please report it to our support team via this link....
    Date Updated: 19/12/2016
  17. What is a SIM serial number and why do you guys need it? What is a SIM serial number, where do I find it, and why do I need it? Your SIM serial number is a long number that uniquely identifies your SIM card (and is linked to a specific mobile number and account). It's the long number that is pri...
    Date Updated: 15/05/2018
  18. Marina addresses for Broadband customers Overview If you live in a marina and you are wanting to use our broadband service then check the table below to see if your marina has coverage. If you are located at a marina with coverage then please use the corresponding address to purchase your ...
    Date Updated: 15/05/2018
  19. Force phone to use 4G How do I manually force my device to use 4G? You can force the switch to 4G (on a compatible phone and network) by doing the following: 1. End all data sessions: Android: Close all open applications by holding down the home button until all the...
    Date Updated: 04/04/2017
  20. What do I dial when placing an international call? You will need to dial the following: origination country exit code destination country code telephone number Exit code - Every country is assigned an exit code used when dialing outside of that particular country Country code - Every country is assig...
    Date Updated: 04/10/2017