1. Skinny roaming FAQs Which countries can I get a roaming add-on for? All three of our awesome roaming add-ons can be used in the following countries: Australia, Argentina, Canada, Puerto Rico, USA, US Virgin Island, France, Germany, Ireland, Italy, Spain, UK, China, Hong...
    Date Updated: 29/06/2018
  2. Skinny’s new look FAQs Why does the Skinny.co.nz website and app look different? It was time for us to update our brand to better suit our customers’ needs and what better way to do that than update our look and feel at the same time. Everyone likes a makeover!   Wh...
    Date Updated: 29/06/2018
  3. Skinny App Help Need some help using the Skinny App?   App - Dashboard The home dashboard shows you a real-time view of how many minutes, texts and data you have remaining. You can check your balance and manage your Plan/Add-Ons here too.       App - Top-Up T...
    Date Updated: 16/07/2018
  4. How do I set up my modem? The beauty of Wireless Broadband is that it’s pretty quick and easy to set up. You’ll find our Skinny Wireless Broadband modems come with instructions on the sleeves. Find your plan and modem below, and let’s get you sorted.     ...
    Date Updated: 28/06/2018
  5. Because the minutes in the Roaming Add-Ons are for incoming and outgoing calls, does this mean I won’t be charged $1 for receiving a voicemail? That is correct! If you have a Roaming Add-On then calls to check your voicemail will come from your minutes in your Add-On.    ...
    Date Updated: 02/05/2018
  6. What happens if I run out of data?  It’s super easy to keep track of your usage on your Skinny Wireless 4G Broadband dashboard and you can check how much data you have left by logging into your account at skinny.co.nz. It’s updated in real time so you know exactly what y...
    Date Updated: 17/05/2018
  7. Why can’t I send a text message to 2424? 2424 is Skinny's toll-free Premium Text-only Number which allows customers to purchase Plans, Add-ons, and find out what their mobile number is.Premium text service charges are often used for subscriptions and premium fees are usually a one-time...
    Date Updated: 29/06/2018
  8. Skinny Gifting - FAQs FAQ's - Gifting   I'm not on a Rollover Plan. Can I still gift Data or Minutes? Nope, you can't gift Data or Minutes but you can still transfer Top-up credit even if you aren't on a Rollover Plan. Do I need to be on a Plan to...
    Date Updated: 29/06/2018
  9. Why should I update my Skinny App?   To ensure you keep up with all the new improvements and changes, we recommend updating your app frequently. Since we have recently made some tweaks, give your app an update or you'll miss out on heaps of the cool stuff!  Click here or mor...
    Date Updated: 16/07/2018
  10. What’s a Lot/DP number and why have I been asked for it? Sometimes your street number may not be in our address database yet. This often happens when the address is newly created, in the situation of a subdivision or new build for example. In these situations we need to create your address in the database ...
    Date Updated: 19/05/2017
  11. Can I see if a device I am purchasing is Blacklisted? If you are looking at purchasing a mobile phone, it always pays to make sure the phone you are buying isn't blacklisted. If you are buying the phone from a retailer then you shouldn't have any problems however when purchasing second hand th...
    Date Updated: 12/05/2017
  12. Why is the Wireless Broadband activation page blank? This is most likely because you have an ad blocker in place. You can temporarily disable this and then activate your modem....
    Date Updated: 10/03/2017
  13. Holiday SIM FAQs Skinny has launched a range of SIM cards designed to cater for visitors to New Zealand! Click here to find out more on these SIMs and Holiday Plans we offer. FAQs: Can I still use the 3G network even though it says it’s a 4G SIM? Yes, you can!...
    Date Updated: 29/06/2018
  14. Notes on Data calculation You can see your data usage and charges in the Skinny Dashboard: Account History section. You must be registered on this website to see this information. You can register here. We want you to be able to clearly see and understand the amount of data ...
    Date Updated: 04/05/2017
  15. How do I manage my Skinny unlimited Broadband Account? Skinny Unlimited will have a dashboard for you to be able to manage your account on the Skinny website.  You are also able to link your Wireless 4G Broadband Account here, so all your accounts can be managed in one place.  However, at the moment, y...
    Date Updated: 31/01/2018
  16. Skinny Unlimited Broadband FAQs Below is a list of commonly asked questions about Skinny Unlimited Broadband Please choose a category below to take you straight to that section. GeneralGetting Skinny Unlimited BroadbandAbout the Skinny Unlimited ModemYour Skinny Unlimited Broadband...
    Date Updated: 17/04/2018
  17. Why can’t I top up or transfer my Skinny Mobile credit to my broadband account instead of using a debit/credit card? Skinny Unlimited Broadband is only available using a credit or debit card. Your account doesn’t hold credit like a Skinny Mobile account does, so you can’t transfer credit into the Skinny Unlimited account. This also means there’s n...
    Date Updated: 16/01/2017
  18. Can I return the Skinny Unlimited modem if I change my mind? So Skinny Unlimited Broadband’s not for you? Sorry to hear that! But it’s no problem - you can change your mind in the first 7 days and send the modem back to us. As long as it’s still in the box, it should be sweet. Give us a call ...
    Date Updated: 19/04/2017
  19. What does it mean if there’s no port available? Sometimes, when we put in a request for Chorus to make your connection, they let us know that there are no ports available at your local cabinet. This is called being a “port waiter,” and, unfortunately, if it’s happened to you, it means th...
    Date Updated: 16/01/2017
  20. How do I transfer my account into someone else’s name? So you’re moving out of your place and you want to leave the connection there? Not a problem! All you need to do is let us know and this can be done in a couple of days. If you are in a contract then it needs a little more work but we can defin...
    Date Updated: 23/01/2017