Keep your number when you join Skinny


We’ve made it easy to bring your number to Skinny with our simple automated solutions. You don’t
have to lose connectivity during the process either – you can always send and receive calls and texts
at your number during the process of switching to Skinny!

  1. If you sign up to Skinny online:

    A) When you sign up online to Skinny, when we’re getting some details from you, we’ll ask if
    you want to keep your existing mobile number.

We’ll ask you for the following info:

Once you’ve submitted this info you will need to finish the rest of the online checkout process. When
your order is submitted we will courier you a SIM card (and a phone if you bought one).

At this point, you should still keep your old SIM from your previous provider in your phone. This means
you will stay connected to your previous provider during this part of the process – don’t worry we
won’t switch your number over until later.

B) When you receive your new Skinny SIM card from the courier, you can now initiate the final
step in transferring your number.

Just pop the new Skinny SIM card into your phone and call 456. This will activate the new Skinny SIM
and tell us to start moving your phone number to Skinny.

You now have two options while the number transfer occurs:

 

2. If you buy a Skinny SIM from the shop:

A) After you’ve bought a Skinny sim from your local retailer, you need to set up your online
account with your email address at skinny.co.nz. At this point, you should still keep your old
SIM from your previous provider on your phone. This means you will stay connected to your
previous provider during this part of the process – don’t worry we won’t switch your number
over until later.

 B) Once you’ve got your online account up and running you just need to login and select the
 ‘Keep your number’ option under the 'Phone, SIM & Number' tab. Here you will need to fill in
  the online form, where we will ask you:

You can choose a date and time you would like the number transfer to occur, or you can choose for
this to happen as soon as possible. If you select ‘as soon as possible’ the transfer will occur within 2
hours.

You now have two options while the number transfer occurs:



Article ID: 92
Created On: Fri, Jun 10, 2016 at 7:11 PM
Last Updated On: Tue, Feb 11, 2020 at 7:20 AM

Online URL: https://support.skinny.co.nz/article/keep-your-number-when-you-join-skinny-92.html