Are your text messages appearing as a different number?




This issue usually arises when a customer has just ported in from a different provider. Each Skinny SIM card is provisioned to have an assigned mobile number that starts with 0204.

In some cases, the number brought over does not update the device and therefore sending out text messages using the assigned 0204 number. Rest assured, there's nothing wrong with your mobile number. To stop this issue from happening again, follow the simple procedures below!

iMessages Setting

  1. Check if the sent messages are 'iMessages' (blue) or Text messages (green)

 

Mobile Number Setting

  1. Go to Settings  
  2. Select Phone 
  3. Select My Number 
  4. If you see a number that starts with +64204, remove and replace this number with your own number by adding +64 and then your own mobile number. 
    For example, if your mobile number is 021333444, then you can replace the whole number as +6421333444
  5. Restart the phone after this process and try testing.

    - Settings   
    - Phone
    - My Number
     Ensure that your mobile number is saved correctly 


Article ID: 669
Created On: Mon, Oct 1, 2018 at 11:14 AM
Last Updated On: Mon, Jul 6, 2020 at 1:52 PM

Online URL: https://support.skinny.co.nz/article/are-your-text-messages-appearing-as-a-different-number-669.html