You've tried restarting your phone and your Apps are still not loading? No worries, try going through our checklist below and find out
Is your phone compatible to the Skinny network?
Some devices are not compatible with Skinny's 3G (850 Mghz or 2100 Mghz) network due to manufacturing reasons. If you'd like to know whether your phone works, try dialing *#06# to get your unique IMEI number and enter the number on the Compatibility Checker.
Is there good mobile coverage in your area? Is your phone compatible to the Skinny network?
We’re powered by the Spark Network, offering world-class 3G/4G speeds in 97% of places that Kiwis live and work. Pop your address into our Coverage Checker to see where Skinny is available!
Do you have the correct APN/network settings?
To make things easy, we've simplified two types of network troubleshooting steps.
Settings > More Connections/Network > Mobile Networks > Network Type/Mode > Select 3G/3G and 4G only (WCDMA or LTE)
Settings > More Connections/Network > Mobile Networks > Access Point Names > Edit Connection/Create new APN > Modify the following details:
Proxy: <not set>
Port: <not set>
Username: <not set>
Password: <not set>
Server: <not set>
MMS proxy: 22.214.171.124
MMS port: 80
Authentication type: none
APN type: default,mms
APN protocol: IPv4
For more in-depth troubleshooting, visit this page!
Have you tried placing your SIM into a different device?
Inserting your SIM into a different compatible device:
If this phone picks up on the network, then it means your device could be the one experiencing network problems. If that is the case, you may need to take it in for repairs/contact the manufacturer for help.
Inserting a different compatible SIM into your device:
If your phone is able to connect to the network, then it is highly likely you may have a damaged SIM.
Article ID: 650
Created On: Mon, Aug 6, 2018 at 4:47 PM
Last Updated On: Wed, Aug 8, 2018 at 9:45 AM
Online URL: https://support.skinny.co.nz/article/i-m-having-issues-with-mobile-data-connection-650.html