Manage your account by text (2424)


 

 
Good to know

With Skinny’s Text Self-Service you can check your balance, buy or cancel your Plan, Add-Ons, Top-Up - all from your phone simply by sending a text. Not only is texting quick and easy but also these Self-Service texts are free to send!

Text Self Service is ideal for customers with Windows and BlackBerry smartphones or that have 'feature' phones on which the Skinny App is unsupported.

 

 

1. To get your balance, text BAL to 2424.

 


2. To top-up your account, text TOPUP to 2424.

 


3 . To buy a Plan or Add-On:



4. To cancel a Plan or Add-On:

 

5. To get information about your account, text INFO to 2424. This provides details such as

 

6. To transfer your credit to another Skinny number:

7. Forgotten what your mobile number is?



8. To find out which Add-ons are available to you, insert < ADDON/addon >

 

9. To download the Skinny Mobile App, insert <APP>

 

 10.  To receive information on what Roaming Add-Ons are available in the country you are in, insert < Name of Country >

The response will instruct you that data roaming is not available in that country or if it is available then to reply with one of the following three commands:

 

 

 

 

FUNCTION SMS KEYWORD - SEND TO 2424
Plans & Add-Ons Management  
Top up with a voucher TOPUP <voucher code>
Topup with a stored credit card TOPUP <amount> <credit card verification code>
Request balance 'BALANCE' or 'BAL'
Get a list of Plans available PLAN 
Get a list of weekly Plans available WEEKLY
Get a list of 28-day Plans available 4WEEKLY, 28DAY
Get a list of Add-Ons available ADDON 
4 Weekly Plans  
Buy the $9 Plan BUY$9PLAN / $9PLAN / 9PLAN 
Buy the $16 Plan BUY$16PLAN / $16PLAN / 16PLAN 
Buy the $26 Plan BUY$26PLAN / $26PLAN / 26PLAN 
Buy the $36 Plan BUY$36PLAN / $36PLAN / 36PLAN 
Buy the $46Plan BUY$46PLAN / $46PLAN / 46PLAN 
Buy the $70 Plan Buy$70PLAN / $70PLAN / 70PLAN
WEEKLY Plans  
Buy the $5 Weekly Plan BUY WEEKLY / Buy weekly
Buy the $20 Weekly Unlimited Plan Buy$20Plan / $20 PLAN / BUY20PLAN
ADD-ONS  
Buy the Talk100 Add-on BUY TALK100
Buy the 500MB Add-on BUY DATA500
Buy the 1GB Add-on BUY DATA1GB
Buy the 2GB Add-on BUY DATA2GB
Buy the Skinny Mins Add-on BUY SKINNYMINS
Buy the Talk80 Add-on BUY TALK80
Buy the Text250 Add-on BUY TEXT250
Buy the Data80 Add-on BUY DATA80
Buy the Data200 Add-on BUY DATA200
Buy the Data600 Add-on BUY DATA600
Buy the Mates Rates Add-on BUY MATESRATES
Buy the Aussie Minutes Add-On BUY AUSSIECHAT
Buy the International Minutes Add-On BUY OVERSEASCHAT
Buy the 10 Minute Data Binge BUY10MINUTES / BUY10MIN / BY10MINS
Buy the 1 Hour Data Binge BUY60MINS / BY1HOUR / BUY1OUR
Buy the 4 Hour Data Binge BUY4HOUR / BY4HOURS / BUY 4 HOURS
Buy the 12 Hour Data Binge BUY12HOUR / BUY 12 HOURS / BUY 12HOURS
Buy the 3 Day Roaming Add-on BUY3DAYROAM / 3DAYROAM / 3 DAY ROAM
Buy the 7 Day Roaming Add-on BUY7DAYROAM / 7DAYROAM / 7 DAY ROAM
Buy the 7 Day Data Roaming Add-on BUY7DAYDATAROAM / 7DAYDATAROAM / 7 DAY DATA ROAM
Cancel all Plans and Add-ons STOP
Cancel the Talk60 Add-on STOPTALK60
Cancel the Talk80 Add-on STOPTALK80
Cancel the Skinny Mins Add-on STOPSKINNYMINS
Cancel the Text250 Add-on STOPTEXT250
Cancel the Data80 Add-On STOPDATA80
Cancel the Data200 Add-On STOPDATA200
Cancel the Data500 Add-On STOPDATA500
Cancel the Data600 Add-On STOPDATA600
Cancel the Data1GB Add-on STOPDATA1GB
Cancel the Data2GB Add-on STOPDATA2GB
Cancel a Recurring Offer STOPOFFER
Cancel the mates Rates Add-On STOPMATESRATES
OTHER FUNCTIONS  
Get set up Info INFO
Transfer Credit AMOUNT (space) TRANSFER (space) MSISDN
(You do not need to put in $ sign)
Find out what my number is MYNUMBER
Skinny App  App

 

 



Article ID: 24
Created On: Fri, Jun 10, 2016 at 7:10 PM
Last Updated On: Mon, Jul 6, 2020 at 12:18 PM

Online URL: https://support.skinny.co.nz/article/manage-your-account-by-text-2424-24.html