We're sorry to hear you can't connect to your modem. To fix this, simply hold down the factory reset button (for 30 seconds) which is located behind/beneath your modem. Once the modem is reset, you should be able to connect to the original network name and the default password which are printed on the modem.
If this does not work, you can chat with us below and one of our agents can help.
Article ID: 152
Created On: Fri, Jun 10, 2016 at 7:11 PM
Last Updated On: Fri, Oct 9, 2020 at 9:26 AM
Online URL: https://support.skinny.co.nz/article/i-changed-my-wi-fi-password-and-now-i-can-t-connect-152.html