Why can’t I use the 2424 service?

The 2424 service can be used by anyone that is using the Skinny network.  If you are unable to use the service, it is likely that your Android device has disabled the premium messaging service. 

To enable this feature, choose one of the following Android versions and follow the instructions. 

Android 5.0 and below (Samsung Galaxy J1, J5, S3, S4, S5 etc.) 

Android 6.0 and above (Samsung Galaxy S7, Note 7, S8, Note 8 etc.)

Android 5.0 and below (Samsung Galaxy J1, J5, S3, S4, S5 etc.) 

1. Go to 'Settings'
   
      
   
   
   
2. Go to Apps and/or Application Manager
   
   
   
   
   
   
3. Swipe left/right to 'All' apps
   
      
   
   
   
   
4. Scroll down and tap on 'Messages'
   
   
   
   
   
   
5. Scroll down to 'Send premium text message'
   
      
   
   
   
   
6. Change the setting to 'Ask' or 'Always allow'
   
   
   
   

Android 6.0 and above (Samsung Galaxy S7, Note 7, S8, Note 8 etc.)

1. Go to Settings
   
   
   
   
   
   
   
2. Select Apps
   
   
   
   
   
   
   
3. Click on 3 dots on the upper right-hand corner
   
      
   
   
   
   
   
4. Select Special Access
   
    
   
   
   
   
   
5. Click on Use Premium SMS Services
   
   
   
   
   
   
   
6. Click on Message Service
   
   
   
   
   
   
7. The following options are available: Ask, Never Allow and Always Allow
   Select Ask or Always allow to enable Premium Messaging Services
   
   
   
   

Article ID: 130
Created On: Fri, Jun 10, 2016 at 7:11 PM
Last Updated On: Fri, Aug 31, 2018 at 1:43 PM

Online URL: https://support.skinny.co.nz/article/why-can-t-i-use-the-2424-service-130.html