RouteThis - LiveView
RouteThis - LiveView is an assisting tool that can be a big help with troubleshooting modems, specifically for our Fixed customers, who have different cables and methods of connecting their modems. It means no more guessing games with customers when they are trying to describe what they see or how things are set up. With customers using their device camera and a few simple instructions you can view what your customer can see.
This feature can play a key role in:
If you’re interested in learning more about it, feel free to reach out to Kam to set up some time to chat. Please do go through the AKO module as well; https://ako.spark.co.nz/group/1051
Tips to set you and your customer up for a successful RouteThis experience:
Steps for using RouteThis:
Step 1: Login through this link: https://api.routethis.com/ (bookmark it).
Password: xxxxxxx (in the email)
Please create new strong password using (recommended)
Step 2: Click on Option 2
Text message sent! Ask customer to click link in text message.
Step 3: Get customer to click on link
Step 4: Get them to click on Photo or live video
What do you need the customer to do?
It will then attempt to join the video session
It will look like this on their phone where you can ask them to move around modem and ONT or wherever you need to see (below image);
And like this on our computer:
Once done just click on End session or take snapshots if needed
|Posted - Tue, May 24, 2022 at 11:55 AM.|
|Online URL: https://support.skinny.co.nz/article/routethis-liveview-918.html|
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