Holiday SIM FAQs

Skinny has launched a range of SIM cards designed to cater for visitors to New Zealand!

Click here to find out more on these SIMs and Holiday Plans we offer.

FAQs:

Can I still use the 3G network even though it says it’s a 4G SIM?
Yes, you can! The indication on the packaging is just branding to let customers know that we use a 4G network as well.

I can't use the data on my phone but texting and calling are working.
This could be because your APN settings need to be set to work in New Zealand. You can access this menu in most phones by going into 'Settings' and looking for a setting called APN (Access Point Names).

Click here for a nice and easy step by step guide on this.

Is my phone compatible to use this SIM?
You can ask to run our compatibility checker at the store or go to www.skinny.co.nz/compatibility You need to make sure that your phone isn't locked to your local provider's network. If you phone is using the 3G frequencies of 850MHz and 2100MHz or the 4G frequencies of 700Mhz and 1800Mhz then no worries, you’re good to go.

My phone is locked to a network in another country, can I still use it?
Even if your phone supports our 3G and 4G frequencies, you won't be able to use our network if your phone is locked to another provider either overseas or here in New Zealand. You’ll need to get that phone unlocked from your overseas provider first.

I already have an account with Skinny, can I purchase this?
Yes, but it will be on the separate Tourist SIM, also, keep in mind that the Tourist Pack cannot be renewed.

Can I transfer (port) my NZ number on to this SIM?
Yup, no worries at all. You will need to go online and fill out the 'Keep my number' request form.

I was on Skinny 2 years ago when I was here, can I just use that SIM again?
To get this deal you will need to purchase one of our specialized SIMs so no you will not be able to use that same SIM card.

Can I use the App to monitor my usage?
Just download the Skinny App from Play Store for Android, or the App Store for Apple phones. Once you’ve done that, chuck in your Skinny Mobile number and you’re good to go.

What do I do with the SIM once I have finished the pack?
If you want to keep using this SIM, you can top it up and buy a Skinny Plan. If you don't need it anymore you can give it to a friend or family member to use if they will be visiting NZ at any point.

Can I give the SIM to a friend or family member?
Yes, this is a great idea, please be aware though that you will not be able to get a new Tourist Pack. Instead, you will need to top up the SIM and buy one of our great Skinny Mobile Plans.

Can I purchase another skinny Plan from your store?
You can purchase a Skinny Mobile Plan, just not from our store. You can top up your SIM here, and then use the Skinny App or the SMS self-service to buy a Plan.

Can I bring my international number with me and transfer it onto this SIM?
No, unfortunately, we don’t offer international porting.

What happens if I run out of data?
If you run out of data and you want to use more then you will need to purchase a Plan that includes more data. If you are needing more data right away then you can also buy a data Add-On as well.

Can I renew the same pack?
Unfortunately, these packs are for one-off use so when this comes to an end you will need to purchase a Plan if you are wanting to still use the SIM

Are overage rates charged when my quota is used up?
There is actually no credit on the account, so no usage or charges apply. If you top up your SIM, Standard rates will apply.

Do I go on to Standard rates at the end of the pack finishing?
Yes, you will go to standard rates, from there you can then add a Plan and any Add-Ons of your choosing.

How do I top up my phone/account?
You can do this using a voucher available from our partner stores or you can go online and top up using a credit card

I come to NZ every year, can I keep using the same SIM?
Yes, you can, however, you should be aware that SIMs do expire after a year meaning that you must top it up at least once every 365 days to keep it alive and working. You should also be aware that the offer on these SIMs is a one-off, so you will not be able to use this same pack more than once.

Can I choose my number?
The offer is tethered to the SIM, not the number so yes this is possible. If you would like to do this then you will need to go online and register for the Skinny Dashboard, you can then manage your number through there.

Why can't I renew the same pack even though I come into the country every month for a week?
These packs are designed to be a one-off that includes all of the Texts, Mins, and data all bundled with the SIM. Don't worry though, once the pack has come to an end you’ll be able to use the SIM to purchase Plans and Add-Ons.

What do we do if the SIM is faulty?
Make sure to activate the SIM in store to make sure it's active and working correctly. If the SIM is faulty, contact us on 0800 475 4669 (08004SKINNY) to arrange a replacement.

Do I get text notifications for low balance and pack expiry?
Yes, you do.

Can I set up an online account?
Yep, easy as. You just need to visit skinny.co.nz and follow the sign-up process

What do I do if I lose my SIM?
No worries, you’ll need to purchase another SIM for $2 (Online) and then customise it with a Plan and an Add-On of your choosing.

Will the pack continue if I do a SIM swap?
Yes, your remaining pack balance will be transferred to your new SIM.

If I use all of my NZ/AU minutes and I want to call AUS does it use my 'overseas' minutes?
No, the Overseas minutes are only for the rest of the included international destinations. To call NZ or AUS you'll need to top up your SIM and get a Skinny Mobile Plan.

Can I buy an add-on?
Yup, no worries at all. You will need to purchase a Plan first though as an Add-On literally needs to be "added on" to something.

What countries am I able to call with the International Mins?
You can call 23 different countries which include China, Hong Kong, India, UK, USA, Canada, Singapore, Thailand, Belgium, France, Denmark, Germany, Italy, Poland, Portugal, Spain, Sweden, South Korea, Malaysia, Bangladesh, Ireland, Netherlands or South Africa.

What stores are selling these?
These particular SIMs are available at Paper Plus stores located in Airports throughout New Zealand.

Can the packs be renewed/Do they automatically renew?
No, these packs are one-off packs.

Does it cost credit/minutes to receive a call from overseas on this pack?
No, it does not cost any Skinny credit or use any minutes to receive a call from overseas.

How do I check Voicemail?
To check voicemail, you will need to top up so that you have credit as there is an 18c charge per call to voicemail. Once you have credit you can call 222 from your mobile to check these messages.



 

Posted - Thu, Feb 9, 2017 at 9:32 AM.
Online URL: https://support.skinny.co.nz/article/holiday-sim-faqs-441.html

Powered by PHPKB (Knowledge Base Software)