Voucher top-up failure

My top up voucher didn't work. Why?

It could be as simple as an incorrectly entered recharge number, try re - entering in the recharge number again to check if you put in the numbers correctly.

If you have entered in your recharge number incorrectly 5 times, your voucher top up facility will be blocked for a couple of hours to protect you against fraud.

If your still experiencing trouble using your recharge voucher, please give us a call on 204 from your Skinny mobile, 0800 4 754669 from another number.

If you have run out of credit and need get in touch with someone, try the Call Me Back option on the Skinny Mobile Menu (dial *888#, hit call and select option 8, then option 2). You can send a message to anyone you know asking them to call you. (You get 3 free Call Me Back texts every 24 hours).

If you have accidentally bought the wrong top up, unfortunately there's not a lot we can do. The best idea is to get back in touch with the shop who sold you the voucher to see if that can swap it for you.

 

Posted - Fri, Jun 10, 2016 at 7:11 PM.
Online URL: https://support.skinny.co.nz/article/voucher-top-up-failure-161.html

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