Why can’t I send a text message to 2424?

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2424 is Skinny's toll-free Premium Text-only Number which allows customers to purchase Combos, Add-ons or even getting to know their mobile number! 

Premium text service charges are often used for subscriptions and premium fees are usually a one-time charge for entering. 

Whilst 2424 is free for Skinny customers, other premium numbers may not be free and will incur a charge. For a list of these premium numbers and premium fee, click here! We suggest all Skinny customers be careful and always read the rules of all premium text services and carefully decide whether paying is worthwhile to you. 

With most Android devices, a restriction would be in place to avoid customers from getting charged with premium rates so therefore some customers will not be able to send text messages to 2424. But fear not, we have few solutions that customers can try. 

 

To enable Premium Messaging on Android versions 4.2, 4.3, 4.4, 5.0 or 5.1

  1. From your Home Screen, tap the Application icon.
  2. Select Settings 
  3. Select Apps / Application Manager
  4. Swipe from right to left to the ALL tab
  5. Find and select the Messaging application.
  6. Find and select Permissions
  7. Select Premium SMS
  8. Select Always Allow

 

To enable Premium Messaging on Android version 7.0

  1. From your Home Screen, tap the Application icon.
  2. Select Settings 
  3. Select Apps / Application Manager
  4. Select the gear/cog icon and then find the Special Access option
  5. Select Premium SMS
  6. Select Always Allow

 

To enable Premium Messaging on Android version 8.0

  1. From your Home Screen, tap the Application icon.
  2. Select Settings 
  3. Select Apps & Notifications
  4. Select Advanced
  5. Select  the Special Access option
  6. Select Premium SMS
  7. Select Always Allow