To set up and check voicemail:
- You can set up your voicemail by dialling 789 from your Skinny Mobile.
- You can check your voicemail by dialling 222 from your Skinny Mobile or 0204VOICEM from another number
- A text notification will be sent to your phone if you have received a voicemail
- You can save up to 30 voicemail messages on your phone. Any new or unplayed messages will be deleted after 30 days and played messages are deleted after 3 days. If you save your message, it will be stored for 90 days
To reset your voicemail PIN:
- You can ONLY change your PIN from your Skinny Mobile.
- Dial 222 or 789 from your Skinny Direct mobile
- Select option 4 to change your PIN.
- If you enter the incorrect pin more than 5 times it will lock your voicemail account. Please chat with us so we can reset your PIN manually. Our care team is available 8am-7pm Monday to Friday, and 9am-5pm on weekends and public holidays.
On all other Plans, calling your voicemail service will cost 0.18 cents.
How do I access my voicemail from overseas?
First, you’ll need to know your voicemail PIN. This is easy to find out – just follow these simple steps before you go:
Access your voicemail from within NZ as usual
Select option 3 'Change your personal options'
Select option 2 'Change your PIN'
You will now hear your PIN
Then, when you’re overseas, remember to dial the voicemail number with the international prefix – so: +64 204 864 236.
To retrieve a voicemail while overseas you will be charged a standard $1 charge or, if you have a Roaming Add-On it will be charged per minute from your Roaming Minutes. Alternatively, you can turn off voicemail while you’re overseas by calling us.
I can’t access my voicemail
Here's a few things to check if you're having trouble accessing your voicemail:
1. Check you've dialled the right voicemail number (222 from your Skinny Mobile). Check that you have entered in the correct voicemail PIN. If you have forgotten your voicemail PIN, please contact us to help reset it.
2. Check that voicemail hasn’t been switched off. If you’ve switched voicemail off, contact us to switch it back on.
3. Check you have signal, you can double check your coverage to make sure you are not in a bad coverage area.
4. Restart your device. If your battery is removable, also take your battery and SIM card our for 1 minute, put everything back together and then try again.
I am not receiving new voicemail notifications
1. You will only receive a notification if a voicemail is left in your voicemail inbox. You will not get a notification if someone reaches your voicemail but does not leave a message.
2. Check that you don’t have Answer Message Service turned on. When Answer Message Service is turned on your Voicemail is deactivated.
If you are still experiencing issues after you have tried the above, please chat with us for further troubleshooting. Our care team is available 8am-7pm Monday to Friday, and 9am-5pm on weekends and public holidays.
Voicemail Flow Chart
Attached below is a flow chart for Voicemail to help you navigate through the system.