Unable to access voicemail
I can't access my voicemail. What should I do?
Here's a few things to check if you're having trouble accessing your voicemail:
1. Check you've dialled the right voicemail number (222 from your Skinny mobile). Check that you have entered in the correct voicemail PIN. If you have forgotten your voicemail PIN, please contact us below.
2. Check that you have enough credit to access your voicemail inbox.
3. Check that voicemail call forward is not switched off.
4. Check you have signal, you can double check your coverage to make sure you are not in a bad coverage area.
5. Check that Flight Mode is turned off.
6. Perform a restart of your device. Take your battery and SIM card our for 1 minute, put everything back together and then try again.
7.You will only receive a notification if a voicemail is left in your voicemail inbox. You will not get a notification if someone reaches your voicemail but does not leave a message.
If you are still experiencing issues after you have tried the above, please call our Technical Support team on 204 from your Skinny mobile or 0800 4 754669 from another number for further troubleshooting.