Skinny Flexi Modem



With the launch of our new Skinny Flexi Modem, we have a brand new article to help you with questions for this modem! We hope you find this page helpful and be sure to use the comment feature if you wish for additional information!

Click the links below to go to a specific section or alternatively read through the page!

Device Specifications

Device Name: Skinny Flexi Modem
Launch Date: 15th November 2021
Price: $199 for modem if you sign up on no contract or $0 if you sign up on a 12-month contract here. Additional charges for shipping and handling apply.

FEATURES
Quad-Stream AX3500 WiFi – up to 3500Mbps (1147 + 2400 Mbps)*
Next generation Wave 2 WiFi
Multi-User MIMO technology in 5GHz for more throughput with simultaneously streamed data for multiple devices
2.2GHz 4-core processor plus additional offload engines and dedicated routing accelerator
Beamforming+ for more reliable connections in 2.4GHz & 5GHz
Gigabit Internet capable over Ethernet**

WIFI SPEED
802.11n: up to 600Mbps
802.11ac: up to 1733Mbps
802.11ac (1024QAM): up to 2400Mbps
802.11ax 2.4Ghz: up to 1200Mbps
802.11ax 5GHz: up to 2400Mbps

WIFI COVERAGE
Up to 4,500 sq.ft.

WIFI TECHNOLOGY
OFDMA
Beamforming
MU-MIMO
1024-QAM high data rate
20/40/80/160 MHz bandwidth

WIFI BAND
Simultaneous dual band WiFi - 4x4 2.4Ghz + 4x4 5GHz

WIFI STANDARDS
IEEE® 802.11 b/g/n/ax 2.4GHz
IEEE® 802.11 a/n/ac/ax 5GHz

BEAMFORMING
Beamforming+ - Implicit & Explicit Beamforming for 2.4GHz & 5GHz bands boosts speed, reliability and range of WiFi Connections

LTE SUPPORT
LTE Category 12, capable of up to 600Mbps
4G LTE bands: 1, 3, 5, 7, 8, 28, 40, 41

PORTS
Two (2) external SMA type antenna ports (antenna not included), Four (4) 10/100/1000Mbps Gigabit Ethernet ports (1 WAN/LAN + 3 LAN), One(1) Phone(FXS), One (1) USB 2.0

MEMORY
1GB DDR3
1GB Flash

SECURITY
DMZ
Stateful Packet Inspection Firewall
WiFi Protected Access® (WPA2, AES and TKIP)
Intrusion Detection and Prevention (DoS, SYN Flood, Ping of Death, Fraggle, LAND, Teardrop, etc.)
Customisable Firewall Security Levels

PHYSICAL SPECIFICATIONS
Dimensions: 215x139.5x130.5mm
Weight: 1375g (device), 2165g (full package)
NUMBER OF ETHERNET PORTS
Four (4) 10/100/1000 Mbps Gigabit Ethernet ports (1 WAN & 3 LAN)


Installation

How to set up your modem

Learn how you can set up and connect your modem to a Wireless connection!

The Skinny Flexi Modem package contains:

  • 1x Skinny Flexi Modem 
  • 1x Power supply
  • 1x blue cable
  • 1x yellow cable
  • 1x grey cable
  • 1x manual and safety guide

To get connected, it's as easy as 1, 2 and 3!

  1. First, plug your modem into a power supply and wait while the modem connects to the network. This can take up to five minutes.
  2. Check the colour of the 4G LTE LED indicator on the front of the modem. For the best performance, the light should be green.
  3. If the LED indicator isn't green, move your modem closer to the window for a better signal!

How to check your modem lights?

Learn what the colours and behaviours of the different lights on your modem mean.

Note: If all the lights except the power light are slow flashing green, it means a firmware update is in progress. Don't turn off the power while the update is in progress.

Lights on the front of your modem

  • Power light

    Light behaviour

    Description

    No light

    The modem is not connected to a power source.


    Solid green

    The modem is powered on.

    Slow flashing green

    Factory reset is in progress.


  • Status Light

    Light behaviour

    Description


    No light

    The modem is booting up.

    Solid white

    The modem is ready to be connected.

    Solid orange

    The modem is establishing a connection to the internet.

    Solid green

    The modem is connected to Fibre broadband.

    Solid blue

    The modem is connected to Wireless broadband.

    Solid light blue

    The modem is in bridge mode.

    Solid red

    The modem is in an error state.


  • 4G LTE light

    Light behaviour

    Description

    No light

    The modem is not connected to the 4G mobile link.

    Solid green

    The 4G signal strength to the modem is good.

    Solid blue

    The 4G signal strength to the modem is fair.

    Solid red

    The 4G signal strength to the modem is poor.

    Flashing red

    SIM card is being validated.

    Slow flashing blue

    The modem is connecting to the 4G mobile network.



  • WiFi / WPS light

    Light behaviour

    Description

    No light

    WiFi is off.

    Solid green

    WiFi is on.

    Slow flashing green

    WPS process is in progress (flashing for 120 seconds).

    Flashing green

    WPS connection failed or timed out (flashing for 5 seconds).



  • Internet Light
    Light behaviour Description

    No light

    The modem is not connected to the internet.

    Solid green

    The modem is connected to the internet.

Lights on the back of your modem

  • Ethernet/Fibre Light

    Light behaviour

    Description

    No light

    No Ethernet / Fibre link.

    Solid green

    The modem is connected to the Ethernet / Fibre link but is not transmitting data to any device.

    Flashing green

    The modem is transmitting data to one or more connected devices.

How to connect your devices to WiFi or Ethernet?

Learn how to connect your devices to your Skinny Flexi Modem by WiFi or an Ethernet cable.

Find your WiFi password

To ensure the protection of your WiFi network, your modem comes with a pre-configured password. Only devices that have connected using this password will have access to your WiFi network.

You can find the default password on the bottom of your modem.

If you later change your WiFi password and forget what it is, you can factory reset your modem to restore it to the default WiFi password.

Connect your devices to WiFi

  1. Open your device's WiFi menu.
  2. Look for and select your WiFi network name.
  3. Enter the WiFi password to connect.

You're now connected to your WiFi network. We recommend going to one of your favourite websites to check it's working!

Connect your devices using an ethernet cable

To give you the best speed, we recommend using the yellow ethernet cable included with your Skinny Flexi Modem. If you're using your own ethernet cable, check that it's CAT5e or above.

  1. Connect one end of the ethernet cable to the modem's ethernet port.
  2. Connect the other end of the cable to your device.

Manage

How to log in to your modem?

Learn how to access your modem interface for your Skinny Flexi Modem! This is useful for changing your WiFi name and password as well as other settings!

  1. Open any web browser such as Chrome, Firefox, Edge.
  2. In the address bar, type 192.168.1.254 and press enter.
  3. Enter your modem login information. By default, the Username and Password will both be admin. This information is also located on the bottom of your modem.

The modem management page will now appear. You can make changes to the modem settings including the WiFi name, WiFi password or modem password.

How to reset your modem to factory settings?

Sometimes our devices do not perform as they should and we have to reset the modem. This usually fixes the issue and we can do this in two different ways!

Factory reset using the reset button

Follow these steps to factory reset your Skinny Flexi Modem. Please note that by factory resetting your modem, any changes you've made to the modem settings will be restored back to default. This includes your WiFi network name and password.

  1. Power on your modem. Place a paper clip or pin into the hole on the back of the modem labelled 'Reset".
  2. Hold the paper clip or pin down for 10 to 15 seconds and release.
  3. The modem will reboot on its own. The power light will start flashing green to indicate that the factory reset is in progress.

All data and settings saved on your modem will be reset to default and your modem will automatically reboot.

Please note that factory resetting your modem does not reset the modem firmware to an earlier version. It will only change all settings back to factory default.

Factory reset using modem interface

  1. Open any web browser such as Chrome, Firefox, Edge.
  2. In the address bar, type 192.168.1.254 and press enter.
  3. Enter your modem login information. By default, the Username and Password will both be admin. This information is also located on the bottom of your modem.
  4. Click Administration from the left-hand side.
  5. Click Restore/Save/Upload Setting.
  6. Click the Restore to Factory Defaults button.
  7. Click OK and then click OK again to confirm the factory restart of your modem.

All data and settings saved on your modem will be reset to default and your modem will automatically reboot.

Please note that factory resetting your modem does not reset the modem firmware to an earlier version. It will only change all settings back to factory default.


Settings

How to change your WiFi name (SSID) and password?

Learn how to change your WiFi network name and password on the Skinny Flexi Modem.

  1. Open any web browser such as Chrome, Firefox, Edge.
  2. In the address bar, type 192.168.1.254 and press enter.
  3. Enter your modem login information. By default, the Username and Password will both be admin. This information is also located on the bottom of your modem.
  4. Click WLAN from the left-hand side.
  5. In the WiFi Name field, enter your new WiFi network name and in the WiFi Password field, enter your new WiFi network password. Ensure your password is at least 8 characters.
  6. Click Save Settings.

Your WiFi network name and password are now updated. Please note that you will need to connect using these new details, on all devices that have previously connected to your WiFi network.

How to change your WiFi channel?

Learn how to update your WiFi channel and why you may do this. 

First, locate the best WiFi channel for you

Changing channels can often reduce WiFi interference. This can be especially useful if you live in an apartment with a lot of WiFi networks nearby. To get an idea of which channels are already in use in your home or nearby, try the following mobile apps:

How to change your WiFi channel?

  1. Open any web browser such as Chrome, Firefox, Edge.
  2. In the address bar, type 192.168.1.254 and press enter.
  3. Enter your modem login information. By default, the Username and Password will both be admin. This information is also located on the bottom of your modem.
  4. Click WLAN from the left-hand side.
  5. Click WLAN 2.4GHz tab from the menu bar.
  6. Update the WiFi channel in the Channel field by selecting a new channel from the dropdown menu.
  7. Click Save Settings.
  8. To adjust the 5GHz WiFi network channel, repeat steps 5 to 7 for WLAN 5GHz tab.

Your WiFi channel is now updated. We recommend trying it out for at least two hours before changing WiFi channels again.

How to enable WiFi Protected Setup (WPS)?

Learn how to enable the WPS (WiFi Protected Setup) functionality on your Skinny Flexi Modem. WPS allows you to easily connect your wireless devices (computer, laptop, mobile phone etc.) to your modem without having to enter the WiFi password.

  1. Open any web browser such as Chrome, Firefox, Edge
  2. In the address bar, type 192.168.1.254 and press enter
  3. Enter your modem login information. By default, the Username and Password will both be admin. This information is also located on the bottom of your modem.
  4. Click WLAN from the left-hand side
  5. Click WPS from the menu bar
  6. Check Enable WLAN 2.4GHz and WLAN 5GHz
  7. Click Save settings
  8. Click Start PBC. The WPS will now be enabled.