Manage your account by text

With Skinny’s Text Self Service you can check your balance, buy or cancel your Combo and Add-Ons and Top-Up - all from your phone simply by sending a text. Not only is texting quick and easy but also these Self Service texts are free to send!

Text Self Service is ideal for customers with Windows and BlackBerry smartphones or that have 'feature' phones on which the Skinny App is unsupported.

Try it yourself by texting the following keywords to 2424 or click here to see the full list of commands

1. BAL - to get your balance

  • Get your current balance of credit, minutes, texts and/or data


2.TOPUP - to top-up your account

  • Using a voucher?  Text TOPUP <12 digit voucher code>
  • Using a stored credit/debit card? Text TOPUP <amount> <4 digit registration code>. Eg. TOPUP 5 2234 would top you up $5.
  • Just make sure to choose a Top-Up amount of $5 or more
  • Login to register your credit card and set up your 4 digit registration code.

 

Please note that topping up does not activate a combo automatically, you will need to buy a combo using the steps below.


3. TO BUY A COMBO OR AN ADD-ON.

  • For a Combo: <Combo name> eg. BUY BIGDATA
  • For an Add-On: <Add-On name> eg. BUY TALK60
  • To see all the Combo and Add-On Names use the following command:


4. MONTHLY or WEEKLY - to list the Combos and Add-Ons

  • Gives you a list of 30 day or 7 day Combo and Add-On names, eg. BIGDATA, BIGVALUE, TALK60, DATA600


5. STOP - to cancel a Combo or Add-On

  • Cancel your Combo AND Add-On: STOP
  • Cancel your Add-On: STOP <the Add-On name> eg. STOP DATA600


6. INFO - to get info about your account like:

  • what Combo you’re on, how much it costs and when it renews
  • what Add-Ons you have and how much they cost
  • what standard rates you’re on, if any


7. TRANSFER - to transfer credit to another Skinny number

  • <amount> TRANSFER <phone number>
  • E.g. 5 TRANSFER 0204203030 to help out a mate and transfer $5 of your credit to them


8. MYNUMBER - to see your mobile number

9. ADDON - to find out which Add-ons are available to you at any time of the month

  • Gives you a list of all the Add-Ons available to you Eg: $4 Talk 80

10. APP - to receive a link to download the Skinny App to your smartphone

Choose how you manage your account when you are out and about:

  • Via Text using Skinny Text Self Service
  • Download the
  • This website
  • Dial *888# for the Skinny Self Service Menu

 

11. AUSTRALIA - to receive information on Roaming Add-Ons available in Australia.

The reply will give you one of the following options.

  • AussieDaily
  • AussieWeekly
  • Aussie300
  • Aussie500

 

12. NAME OF COUNTRY - to receive information on what Roaming Add-Ons are available in the country you are in.  

When you land in another country, text the name of that country to 2424 to see if we support Data Roaming. e.g. Canada

The response will instruct you that data roaming is not available in that country or if it is available then to reply with one of the following three commands:

  • International1
  • International2
  • International3

 

 

FUNCTION SMS KEYWORD - SEND TO 2424
Top up with a voucher TOPUP <voucher code>
Topup with a stored credit card TOPUP <amount> <credit card verification code>
Request balance 'BALANCE' or 'BAL'
Get a list of Combos available COMBO
Get a list of weekly Combos available WEEKLY
Get a list of monthly Combos available MONTHLY
Get a list of Add-Ons available ADDON 
Buy the Big Data Combo BUY BIGDATA
Buy the Big Value Combo BUY BIGVALUE
Buy the Ultimate Combo BUY ULTIMATE
Buy the Starter Combo BUY STARTER
Buy the Text Unlimited Combo BUY TEXT UNLIMITED
Buy the Weekly Combo BUY WEEKLY
Buy the Data Weekly Combo BUY DATAWEEKLY
Buy the Loose Lips Combo BUY LOOSE LIPS
Buy the Busy Fingers Combo BUY BUSYFINGERS
Buy the Talk60 Add-on BUY TALK60
Buy the Data500 Add-on BUY DATA500
Buy the Data1GB Add-on BUY DATA1GB
Buy the Data2GB Add-on BUY DATA2GB
Buy the Skinny Mins Add-on BUY SKINNYMINS
Buy the Talk80 Add-on BUY TALK80
Buy the Text250 Add-on BUY TEXT250
Buy the Data80 Add-on BUY DATA80
Buy the Data200 Add-on BUY DATA200
Buy the Data600 Add-on BUY DATA600
Buy the Mates Rates Add-on BUY MATESRATES
Buy the Aussie Minutes Add-On BUY AUSSIECHAT
Buy the International Minutes Add-On BUY OVERSEASCHAT
Buy the Aussie Daily Roaming Add-On  BUY AUSSIEDAILY
Buy the Aussie Weekly Roaming Add-On BUY AUSSIEWEEKLY
Buy the 300MB Aussie Roaming Add-On BUY AUSSIE300
Buy the 500MB Aussie Roaming Add-On BUY AUSSIE500
Buy the International Data Roaming 1 Add-On BUY INTERNATIONAL1 
Buy the International Data Roaming 2 Add-On BUY INTERNATIONAL2
Buy the International Data Roaming 3 Add-On BUY INTERNATIONAL3
Buy the 10 Minute Data Binge BUY 10MINS
Buy the 1 Hour Data Binge BUY 1HOUR
Buy the 4 Hour Data Binge BUY 4HOURS
Buy the 12 Hour Data Binge BUY 12HOURS
Cancel all Combos and Add-ons STOP
Cancel the Talk60 Add-on STOPTALK60
Cancel the Talk80 Add-on STOPTALK80
Cancel the Skinny Mins Add-on STOPSKINNYMINS
Cancel the Text250 Add-on STOPTEXT250
Cancel the Data80 Add-On STOPDATA80
Cancel the Data200 Add-On STOPDATA200
Cancel the Data500 Add-On STOPDATA500
Cancel the Data600 Add-On STOPDATA600
Cancel the Data1GB Add-on STOPDATA1GB
Cancel the Data2GB Add-on STOPDATA2GB
Cancel a Recurring Offer STOPOFFER
Cancel the mates Rates Add-On STOPMATESRATES
Get set up Info INFO
Transfer Credit AMOUNT (space) TRANSFER (space) MSISDN
Find out what my number is MYNUMBER
Skinny App  App