How to connect to the internet while roaming overseas

Issues with Data Roaming

Having trouble accessing the Internet while roaming? Don't worry, we've got a checklist below that might help solve the issue!

1. Do you have Data Roaming activated your handset? 
2. Do you have an active Roaming Add-on selected? 
3. Is there any mobile or data coverage at your location?
4. Does your handset have the right APN (Access Point Names) settings?
5. Do you have your 3G / WCDMA enabled? 

Do you have Mobile Data and  Data Roaming activated on your phone?

In order to use Mobile Data while roaming, you should first check that your Data Roaming switch is turned on. (Refer to the images below)

[Android Devices]
1. From Settings, select Mobile Network.	2. Activate Mobile Data and Data Roaming
[iOS Device]
1. On Settings, Select Mobile and activate Mobile Data.	2. Select Mobile Data Options and activate Data Roaming

Do you have an active Roaming Add-on Selected?

Make it easy on yourself and keep an eye on your spend by grabbing a Roaming Add-On. That way you only use what you've paid for, plus it's a little more cost effective. You don't have to be on a Combo buy these, just a Skinny customer. Head to this page for more information on what you can get the best value!

Does your handset have the right APN (Access Point Names) settings?

To ensure that your handset can use data roaming, choose your device's operating system below and try the following steps:

• Android Version 6.0 and below
• Android Version 7.0 and above
• iOS 10.0.1 and above 
  
  
  
  

 Android Version 6.0 and below 

1. From your main home screen, select Applications

2. Find and select Settings

3. Select Mobile Networks	4. Select Access Point Names
5. Select New APN and enter the following details
7. Almost done! Select the top right button and proceed.	8. Select SAVE to ensure that details are saved

 9. Once the new APN Settings are saved, you will need to restart your handset to ensure the settings are activated.

 10. Once your handset is restarted, you can now try browsing the Internet! 

 Android Version 7.0 and above

1. From your main home screen, select Applications/Apps 

2. Find and select Settings

3. Select Connections	4. Select Mobile Networks
5. Select Access Point Names	6. Select ADD
7. Enter the following details:	8. Select SAVE to ensure that details are saved

9. Once the new APN Settings are saved, you will need to restart your handset to ensure the settings are activated 

10. Once your handset is restarted, you can now try browsing the Internet! 

  iOS 10.0.1 and above 

1. From your main home screen, select Settings.
2. Select Mobile	3. Activate Mobile Data
4. Select Mobile Data Options and activate Data Roaming	5. Select Mobile Data Network
6. Ensure that the APN field is filled with wapaccess.co.nz

7. Once the new APN Settings are saved, you will need to restart your handset to ensure the settings are activated.

8. Once your handset is restarted, you can now try browsing the Internet!