Connection process for DSL

When you sign up for Skinny unlimited we’ll hook your place up with the fastest type of connection available at the address. If you can’t get UFB at your address, we’ll connect you up on either ADSL or VDSL, whichever is the fastest available to you.

ADSL and VDSL are provided through the Chorus network, and the existing jackpoints at your address. All you need to do to get connected is hook up the modem to one of the jackpoints at your place, and as soon as the line is live you’ll be up and surfing! Check out this link for more info on how to connect up a Skinny modem on a DSL based broadband connection.

After you’ve signed up with us we’ll process your order and send out your Skinny Unlimited HG659 modem. We’ll confirm the track and trace info via email. Once we have confirmation on when your line will be hooked up we’ll let you know, also in an email. It generally takes between 5 and 7 working days for a DSL line to be connected, but this can vary depending on local technician availability.

On the day your connection is due to go live make sure you leave your modem hooked up to a jackpoint and turned on. This way after the tech connects the line they’ll be able to see the modem connecting, as will we when we get notification that the order has completed.

 

It’s also a good idea to keep your phone with you and turned on in case the technician needs to contact you on the connection day.

 

Once we’ve had confirmation from Chorus that the order has completed we’ll let you know via email.

 

If you have any queries on your connection during the process you can either reply to one of our emails, or call us on 0800 4 SKINNY.